Waterfront Leisure Centre

"Last week I joined this amazing gym and it's now my happy space! Staff are really helpful and friendly, especially Jean, she helped me with my induction. It also has incredible views!"

"Half term has been great , the temperature of the pool and the centre has improved massively. The last few days we have had music on poolside that makes the experience that bit more fun ! There was free face painting ! To top it off we’ve seen Buzz , Minnie and Stitch around the centre ! So great seeing all the kids happy and enjoying them selfs it’s fantastic! well done to management and the frontline team :)"

"Been going at this centre for gym and swimming now as a continuous member for just over 2 years. Staffs have been great so as gym/sport equipment that are available for customers to use. Staff such as Daniel, PT/PI, gave me really good advice on diet and workout. He is really become a friend now as I do see him so often. Needless to say all the staffs are nice, courteous and friendly. I do hope more people can see the positives and join a good center that has been standing for many years providing their utmost services to their local and faraway citizens."

"The water in the pool for fitness was super cold! I did not like an idea that team members cleaning floors with a brush and water taken from the pool and adding random amount of a cleaning liquid. As example, in the Glass Mill centre in Lewisham, they use high pressure cleaner and everything is much cleaner."

"Disgusting! I am a new full access member there. I joined a month ago. One of the staff at the swimming pool was irresponsible and disrespectful. I was in the sauna, there was no one except me. Staff named Amy came to me and asked about my booking for the sauna and I said no then she left the door open and shut the heater and lights without any warning or explanation. I didn't know that I needed booking for the sauna. After that I left the sauna and went to take shower. Until I come back she threw my bottle of water into the bin. It was on the hump next to the sauna. I called and asked her about my bottle of water. She didn't even look at the back to respond to me. Then she came back and I asked again, she pointed the bin and said that it's inside there and told me to take it from the bin and said that the bin was clean. I asked the reason "why?" She said that she was cleaning. It was around 16:45 on 29th of October, Saturday. Her name was Amy. I have never seen any service like that before. There is no explanation, no warning and on top of that very rude. Why isn't anyone teaching the staff how to treat to customers?! Why isn't nobody controlling her?! Why should I be treated like that as a member who is paying there monthly?! Who gave her the right to treat members like this?! I hope, you will check this review to improve your service in the future in order to not lose your loyal members!"