Otium Health and Leisure Club

"Sadly, my experience is the same as many that have reviewed this place. I was brought a spa experience by a friend for Christmas. Trying to book this was a nightmare. Emails took over a week to respond to and with no way of calling and actually speaking to someone. Initially they tried telling me my voucher was out of date...(it wasn't). Once they admitted it was in date (3 weeks in to the process) they proceeded to tell me there were no packages left and I'd have to upgrade to a 'bonus' package. The email exchange was dismissive and at times rude. After agreeing to pay a £19.50 'admin' fee to upgrade I demanded confirmation in writing as something was not sitting right with me. Again, a week on I got confirmation that the fee was per person, which I had not agreed to. I requested they honoured the voucher that had been purchased but all I got back was a short.....I'm sorry, we cannot help you. I have contacted the voucher company and they have refunded the value. They also informed me that they were no longer allowing this spa to advertise as there had been so many complaints."

"After booking a deal to attend the spa via Wowcher, I was looking forward to attending - however after 2 months of back and forth emails (it is not possible to book over the phone), they could still not offer a date on any Friday or Saturday without trying to 'upsell' you with added bonuses at an extra cost. The customer service was also substandard, with email communication lacking the appropriate level of etiquette or promptness of reply. I would recommend avoiding this spa."

"Have been using this spa for a while now and it's sad to see the standards here falling - the changing rooms used to be well kept, but now the showers are mouldy, the locker system is ridiculously poor and hard to use and it's generally always pretty grubby. Otherwise the facilities (pool, jacuzzi and steam room /sauna) are good, when they're working."

"If you're really fussy (the type of person who spends most of their holidays taking photos of their hotel room, to post on trip advisor once they get back) you're probably not going to like it. It's not exactly a luxurious/high end spa, and it could do with a bit of a renovation. But if you're more down-to-earth, and just want a decent city centre pool/hot tub/sauna/steam room, you'll really like it. It's convenient, and has everything you need."

"messy, 2/3 showers broken, one continuously running. messy changing areas.. the receptionist had her friends there and wasn't concerned about showing me around and didn't even know the length of the pool and didn't seem bothered not to know either. steam room was broken and the sauna was very small and up to 120 . so maybe a bit hot!! gym has one of everything so dont get your hopes up if you want to go on a machine. try to time out of peak times cos everything is very small."