Virgin Active 31 Tottenham Lane, London N8 8PT

"Too busy. I came on a Monday evening to the gym and there was a class happening in the main gym area meaning anyone paying for a membership wasn’t able to use the gym fully. The gym is small enough with limited facilities and the fact the class instructor told me rudely to move twice while plugged into a microphone was humiliating and rude. There should be a specific room for that class to take place in it should not take place on the main gym floor as that doesn’t allow people to use the gym facilities and space which we’re paying a lot of money for! This must change. Horrible experience pure gym wouldn’t do this save your money guys."

"I really like this gym. The classes are brilliant and the site mostly is very clean and well looked after. It is on the smaller side, but there’s a real personal feel to club which makes such a difference. Have really enjoyed my time at the club so far."

"Our daughter attends the swimming class here with Stella who is the swimming instructor, she is absolutely amazing and has a lovely and fun way of teaching the kids to swim. Thank you Stella and we hope you have a lovely new year and can't wait for the new session to begin."

"Something has gone terribly wrong at Virgin Active Crouch End. It used to be a club that was relatively efficient and staffed with friendly employees. Now the swimming pool is seemingly closed all the time while the club is plagued by poor staffing levels, and many of those that do work there have an increasingly bad attitude. I primarily used the club for the pool, so given it was always closed when I wanted to use it, I requested not to pay my month's membership notice. I was told to come into the Club to discuss with the manager. I did exactly that, but was told that no manager was available. I was informed I would get a call the next day. Surprise, surprise. No call came. I phoned the club a couple of days later and explained the situation and how irritated I was, and asked again for a refund. The person answering the call seemed to think the whole thing was funny. Avoid this club."

"I joined the club in January and since then I've been very happy with the facilities. The pool is a good enough size, the steam room is also good as the heat is at the right temperature and the gym equipment has a decent variety. The staff are helpful and knowledgable such as Ben and Mussa."