Phoenix Fitness Centre and Janet Adegoke Swimming Pool Bloemfontein Road, London W12 7DB

"I take my son there for swimming lessons. The staff are nice and friendly, and the pool area is clean. The changing rooms are numerous, and they have a main pool as well as a learners pool. The temperature of the main pool is warm as a lot of centres have pools that are too cold. I have not seen the gym, so I can not comment."

"If I could give a 0 to this place I would. I never provide reviews however felt compelled so no other parent should waste their time and money. My child was at stage one for 8 months no progress and mainly due to the teaching staff I.e poor teaching style which lacks skill and empathy in my opinion. As a beginner there would be several occasions where the staff would not get in the pool with children and stand on the side expecting them to follow instructions. Classes can be overcrowded particularly on weekends meaning very limited time to teach your children, I understand it’s not 1:1 class but there’s no direction. Teachers became frustrated at my child not being able to follow their instructions resulting in them shouting, clear aggressive body language and inevitably causing my child to cry on various occasions. For a 5 y/o it’s extremely authoritative and disciplinarian. On one occasion one teacher had picked up my child and throw her in the deeper end of the pool, horrified I saw behind the glass and spoke to the teacher immediately only for him to lie and say she asked for it. My child would never say that as she was frightened of the deeper end and him as a teacher due to him screaming constantly!!! I’ve complained and ended my membership with not one member of staff following up. Please do not waste a penny here and even more importantly your time. I gave it time to actually enable my child to progress but after 8 months I had to stop. The facilities are horrendously poor, hair everywhere, most cubicles smelling of urine and the hairdryer never works. Main area is like a sauna. Every member of staff I have observed just shouts or are on their phone or quite frankly do not care given their attitude and responses. Avoid, avoid, avoid and avoid!"

"The staff here do an excellent job of creating a friendly clean, safe, atmosphere. I've joined a few different gyms in my time and this one definitely has a nice community where everyone feels welcome. Can get busy, but to be expected from a low cost local authority centre. Recent refurbished too sommost of the equipment is quite new and the pool and changing rooms in gd condition. Well done guys, excellent value for money"

"Recently renovated gym has brought a huge plus point to it and moreover you get the opportunity to work hard and stay fit when there is a swimming pool, a gym, and a sports hall for basketball and badminton. At all times you will find the centre really clean with all sorts of equipment provided. The best thing is that it offers really sound monthly packages which are quite interesting."

"The pool is usually full of hairs. Using a swimming cap should be compulsory. It is very uncomfortable to see and fell hairs in the water. The pool needs a better maintenance, perhaps clean the hairs for often. Other thing is the lanes. In every other better centre or any other swimming pool, the lanes are divided to enable more people to swim at their own pace at the same time. For some reason that I cannot explain, they keep 2 lanes together and make people go around almost in circles. Non sense. Furthermore the changing rooms lack in cleaning. Otherwise staff is friendly and the booking is easy. If the place was proper clean I would have given a higher rate."