Park Road Pools & Fitness Park Road, London N8 8JN

"It is such a shame to see such a long-standing community asset degraded to this. It’s dirty, smelly and neglected. The facilities are literally crumbling, with no investment being undertaken. Costs have gone up, flexibility and service has collapsed to zero. Refunds have been acknowledged as being owed for 6 months, and continuing. Phone calls are very rarely answered, and never dealt with if you do get through. Emails are never returned. The poorly trained, beleaguered front desk staff are just left with ‘the manager will get to you’, if you try to resolve directly. There is no point of escalation, no responsibility is taken. Such a shame to see it in this state."

"The place have a lot of potencial to be amazing, but the administration is so inefficient. For example, there is a complete gym room closed for more than 2 years because it need a floor replacement. The studio rooms are nice."

"DO NOT USE PARK ROAD LEISURE CENTRE They will take your full membership and you will have problems booking classes/sauna etc. This means you will have to attend the centre each time you want to book with the likelihood the classes are fully booked. If you do manage to book you will be unable to use your swipe card to gain entrance this means they will allow you to walk freely into the gate so no indication you have attended your class. This means you will be charged for non attendance and you will then have to pay for that class (even though you have full membership) before you can book another class. You will be met by d,d and d and they will tell you they cannot give you the managers name or they will pretend they are the manager and smirk in your face. Some of the staff are unable to rectify the issue and I don't blame them it is not their fault but they should have better customer service skills and speak to one person and deal with the situation. I don't know whether a smirk is because they are embarrassed or what not but it doesn't help a situation. I have asked for my full month's membership back as they repeatedly breach their side of the contract. I was only attending for Mel's classes her classes are the best. The star is for her classes actually 5*. This filthy dirty centre gets 0 if I could leave 0. Go to virgin active it's more expensive but won't raise your stress levels"

"I had a real good experience at this fitness centre, i had an issue and an older lady (staff) who i don't see there often was not so helpful. I kind of mentioned it to another member of staff who happened to be the manager Jess, i did not know she was the manager whilst conversing with her. Jess was amazing she listened to my issue and really helped me out and i am thankful to her. The actual staff who are their on a regular basis are super cool and lovely. A nice little team at this centre, the lifeguards and front reception staff, always helpful, nice vibes - they work well together, I'm thoroughly enjoying coming to this centre."

"I have been coming to this location since I was a child (before the Fusion buyout) And It breaks my heart to see a place that was the heart and soul of the area for all children when it was run by the council to become a cash cow and neglected so badly it’s disgusting. They are clearly exposing the rules and regulations for COVID by still charging people full price for entry but allowing an hour for everyone which is a joke as this includes children’s pool aswell, so a family entry is near enough £20.00 for a absurd one hour slot. This is not my main concern, the main concern is how filthy and hazardous the establish is. It literally made me feel sick when I saw the condition of the facilities and will definitely be contacting HSE as they cannot get away with having public attend a place at this standard. This is seriously alarming specially at a time like this. I feel sorry for the staff also as they are working conditions seem pretty poor and very under trained in running a sports complex of this altitude. Action needs to be taken immediately."