Winterbourne & Brimsham Vets 2 Lark Rise, Yate, Bristol BS37 7PJ

"We're throughly unimpressed with this surgery. We usually use their Winterbourne branch who are amazing. However recently Winterbourne were busy so we were sent here.. They mis diagnosed my cat as having an abcess and suggested a £400 surgery, they also mis prescribed her anti biotics dose which would have overdosed her had they not later that day noticed their mistake and I had given them to her, which there is no excuse for. I consulted a second vets who confirmed no abcess but strange mass. Quickly diagnosed as TB and sadly euthanasia. Money isn't important, but I felt brimsham pushed an unnecessary and painful procedure on a mis diagnosis. Then we got a phone call tonight. Demanding payment for our dogs medication that is covered under insurance. Our dog is being treated by Winterbourne vets. They claimed they no longer accept direct pay under £400! My husband disputed it and said he'd consult me. I rang Winterbourne who confirmed they'd had a phone call and tokd brimsham that it was covered and they were sorting it. They confirmed with me it was fine. Two negative experiences in the space of 2 weeks. I'd avoid at all costs."

"We have recently have had our beloved dog Ellie put to sleep. Prior to this she was cared for by Owain Davies and his team who did everthing in their power for her. Her treatment and care was second to none and I would not hesitate to recommend this sugery. Thank you guys. Marny Howell"

"We had to take our cat Jasper to brimsham vets on Wednesday last week ,he was seriously ill , unresponsive ,deaths door .From the second we walked through the doors,we were met with compassion,care and respect. I cannot put into words how fantastic the vets and staff are , consistently keeping us informed on Jasper's progress ,advising us on what we should do ,going above and beyond to take care of Jasper.Thank god Jasper turned a corner and is recovering from his ordeal ,no doubt in our minds it's due to the live and care he was given here.Thank you so much for saving our Jasper .xxx"

"We visited this practice whilst staying with family in the area as one of our dogs became ill. All staff were friendly and helpful. Dr Ruth's care and treatment of our dog was excellent. even though we had never met before and live on the other side of the country. I couldn't have asked for better."

"My girlfriend took our puppies to the vets twice, the first time they forgotten to mix our antibiotics so had to go back. The second vist, 3 days later they overcharged us by charging us 2 consultation fee for the one vist so had to go BACK AGAIN to get our money back. They are very expensive for what they done, Would definitely NOT recommend them."