The Vet Bristol

"The vet was very thorough and kind as my pet was very nervous"

"Couldn't fault these vets .Made online appointment and rang up and was seen earlier due to dogs abcess .Day of operation was waiting a while due to emergency appointments which is totally understandable and acceptable.I also think this is very professional . Staff were pleasant and kind and really got to know my dogs personality .She is calm happy and well now."

"Would not recommend. We were running a few minutes late for our appointment due to road closures and bad traffic, we contacted reception to advise of this (this was after trying to get through on the phone for 8 minutes with no answer) and were told the vet said it would be fine and to continue our journey in. However once we arrived (within 5 minutes of calling) we were turned away and told the vet said we were too late. This is unacceptable and unprofessional if you ask me. The surgery wasn’t busy, the vet was simply sat behind the door of the front desk and had time to answer a question we had but simply refused to see our pet. So our poor Guinea pig suffered a stressful journey only to be told no after being told we would still be able to have our appointment. We have since changed to Highcroft vets and would advise anyone thinking of using this vets to think again. They were also going to charge us for this “missed appointment”. I’d also like to point out other times when we have been waiting for our appointment for over an hour on several occasions, but they can’t wait for us. Not good enough, if they cared about the welfare of animals they wouldn’t have turned us away. AVOID."

"Absolutely lovely receptionists however this place makes up the price as it goes and just tries to gouge you as much as possible. Had a rat put to sleep for £58 then six months later made me pay £102 for the exact same thing. Just make it up as they go. Then the night of putting my pet down sent me a text inviting me to add my pet to their app"