Fix Auto West Hampstead

"Took my car in after the insurance company recommended them. They told me 4-5 days, after 2 weeks and daily calls, in which I was always told that someone will call back, never received any call backs, and always the car will be ready tomorrow, when I call the next day, they find an excuse that the car is not ready. They had the car for over 2 weeks. Got the car back and noticed that the job was so poorly done, they should call themselves bodge it and leg it. I emailed them last Friday (Today is Wednesday) with the picture as they offer a 5 year warranty. Guess what, no one had the decency if calling or writing. I did not expect them to do so. Avoid them at all costs and tell the insurance company that they are no good. Funny, 1 hour after posting my review, I get an email asking me to bring the car over. Jokers, I would not take the car back there. They are time wasters."

"Work itself is okay, but shame that the receptionist got no clue of how to deliver a customer service. Very rude on the phone. It it shocking how she speaks to customer on the phone."

"Excellent service from knowledgeable mechanics and staff - sometimes going above and beyond upon request. Quick repairs. Very helpful and courteous. Maybe slightly more expensive than other places but quality of service is good."

"I WOULD THINK TWICEE B4 USING THIS COMPANY... The way my son was spoken to by one of their representatives earlier on was absolutely despicable. This company should never have employed a receptionist who clearly has no customer service skills and has a very uncouth attitude towards their clients. I have used this company years ago as I live locally, and never had any issues; unfortunately, this time I had to hear my son being spoken to in a very unprofessional manner. I will be reporting this company to trading standards as I do not think this company should be allowed to operate until their staff are trained properly to deal with customers on the phone. Calls to this company were recorded for legal and training purposes."

"Jordan and Kofi in particular were very helpful! I had experienced a hit and run- my car was horribly damaged and the team did an amazing job! It was fixed in under 2 weeks and was given back to me spic and span! Thank you so much! I will be sure ro recommend and use this company if there are any future damages :)"