Fraser Residence Bishopsgate, London

"Never Seen the reception, nobody here. Its written they Can keep our Travel bah on the last day, but we cant ! We leave today and have zero information about what WE have to do with the Keys. For the price we had zero service... Dont go to Fraser !"

"- I stayed for two weeks, payment in full was requested in advance; - Building entry code didn't work upon arrival which was tough to navigate with luggage after a long flight (in the evening; it was dark). Fortunately another guest was passing by and let me in; - Elevator wasn't working upon departure - I emailed the day prior for help, i.e. how to bring my luggage down. No one responded until after the checkout time the following day. I had to ask a friend to come and help me carry my bags down the stairs; - Bedroom TV was not working throughout my stay. The repair person couldn't fix it. Living room TV didn't have all the channels; - Dishwasher was rusted. Not safe to use. Said they would bring me a replacement tray but they never did; - Apt was cold. Radiators didn't work. The following day they brought me an oil heater; - No bottle of water, no tissues, no paper towels, half toilet roll upon arrival. They brought me one or two things the next day after I emailed a few times. Strange that guests can be arriving late at night and no drinking water is provided to see them through until they can figure out where to buy it; - Very limited kitchen items e.g. no chopping board to slice fruit or veg, no bowls for soup, very little cutlery; - Service clean was very basic. Apt very dusty - I had to do it myself. I had to follow up for cleaning as they scheduled it more than a week after I arrived. - I had asked prior to booking if the apt was noisy. I was told it was on a quieter street in the City. This might be true of Artillery Lane; however, this apt was actually right on Middlesex Street, above a Nandos and facing a pub. Noisy crowds from Monday -Thursday and loud markets on Sundays. I think the problem with all this is that they take full payment in advance and then the guest has very little leverage in getting problems sorted out. Would not recommend. They are selling basically not more than a roof over your head but marketing it as a luxury corporate stay."

"I visited Frazer residence on part of my business trip. A small set up of hotel with all required amenities in the room. The wifi connection was good and the rooms were kept neat and tidy. You don't get the options of dining here so I used to goto the bregast club adjacent to Frazers. I belive a water bottle everyday as a complimentary would be of great help. Otherwise my stay was great and good experience."

"Easy to book at at a very good price. Everything that you would need in an apartment is supplied. Apartments are clean and very well appointed. Looked after by very good staff at the check in and throughout our visit. Staff are on hand from 13.00 to 21.00 and then by a phone in the lobby which autodials on pick up.The apartments are on 4 floors with an easily accessed lift. Security is maintained by a steel gate to the street operated by the same swipe card issued for your appartment.lots of good restaurants are within minutes from the residence. This is ideally situated if you want to plan visits to all local attractions such as the gherkin etc which are all within easy walking distance. 5 minutes walk from Liverpool Street station."

"First room I was given when I checked in was filthy. Couch was partially covered with a blanket and when I removed it saw why as there were stains everywhere. In the bedroom the headboard had some questionable stains as well. Shower in this room also didn't drain. I was moved to the room below after I notified them. They were very kind and quick about it. Two mornings later my bathroom was flooded due to someone above taking a shower. I asked for a discount due to there being two mornings I could not shower. Never heard a reply from management on that request. The location is great but the rooms are not. I recommend staying somewhere else."