Citadines Apart’hotel Trafalgar Square London 18-21 Northumberland Avenue, London WC2N 5EA

"Great hotel overall, good location and good rooms. We didn't use any room service so I can't value it. Air conditioner is not regulable so I cannot choose air power and it's very noisy, but not as noisy as the fridge, which makes very loud random weird sounds, not letting me sleep well. Small old TV with not much technology, just including some basic channels and nothing else. Bathtub has a curtain, which is pretty old and weird to see as it's not very sanity-friendly, but it's cheaper, of course."

"BURGLARY! My family stayed at this hotel between December 27th 2022 and January 3rd 2023. We had a total of 7 rooms. On December 31st my aunt noticed that her handbag had been tampered with. A whopping $1000 USD and a Gold chain set was stolen. At this hotel, you pay for housekeeping on request. My aunt chose to not have this service, yet someone entered her room and stole! It was only after we all left the hotel and arrived at our home destinations, family members noticed smaller items were also stolen from their bags such as a Bose Headphones and more jewelery. Though these items seem small in comparison to the US dollars and Gold jewelry, this was still a breach of privacy. This staff member entered all our rooms without permission and rummaged through our personal belongings. For the price point of this hotel, this is absolutely unacceptable. Be aware!"

"Excellent location! Any nothing else excellent apart from that. For a hotel that claims to be 4 stars, and chargers like a 4 star, its not very well maintained, e.g heating in room does not function very well, bathrooms are not very clean. Customer service is missing…except for one guy on the reception who was excellent, all other staff made you feel as if they are doing a great favour by allowing you to stay in their hotel."

"The hotel has a beautiful presence from the exterior. Lobby is nice, well appointed and the staff is wonderful. Great coffee machine for morning pick me up. And the location cannot be beat. However, this is where the positives end. We stayed in a two bedroom apartment and it left a lot to be desired. The tiny living room is on the first floor and the bedrooms are above vía a very narrow and winding set of stairs. So narrow in fact, that you cannot take your luggage up the stairs. And if you have bad knees or mobility challenged it will be a very difficult situation that was not mentioned in the room description. Further, The layout is terribly awkward and there are doors everywhere. You have to go through a door to get upstairs. Then a door to access the hallway. Then another door to get to each living quarter. Worse, the toilet is downstairs and the shower is upstairs. Both are very tight and narrow. Barely enough room for a person. The shower was full of mildew and the fixtures have seen much better days. Not sure what the other rooms in the hotel are like, but the two bedroom apartment left much to be desired. And for the price - which was quite a bit, we could have gotten two hotel rooms at either the Corinthia or Royal Horseguards which are both a block away. We’ve stayed at both of those properties and there is just no comparison. We thought we would try the apartment at Citadines this trip but overall it was a disappointing stay. We decided to check out and move elsewhere. We shall not be returning here. It makes me sad to leave this kind of review because this property is beautiful and historic. It has so much potential but sadly it fell well short of expectations."

"What a pleasant surprise! After reading all the negative reviews I was wondering if we had made a huge mistake by booking to stay here whilst in London for a short break. I needn't have worried! Our room was spotlessly clean, nicely decorated with a comfortable bed and in a perfect location for all the city sights. Front of house were pleasant and courteous.... service with a smile. Will definitely stay here again."