Urban Mutts Hotels

"Absolutely phenomenal place. I've never seen anything like it. From the minute I walked in, the staff were friendly, welcoming, and professional. I loved their vibe. It is a great atmosphere, and you can feel the love and care put into this special dog, haven! I was lucky enough to see behind the scenes, and the level of love professionalism that goes into looking after those dogs is beautiful. They genuinely care about them n ensure they are well looked after happy and safe even get taken for walks. I would highly recommend them for your dog day care needs. You won't be disappointed. A* service."

"Was new in the area and left my maltese for a grooming only to be called 15 mins later to come and pick him up because he is not behaving calmly. My maltese is 7 years old and never had an issue with his previous groomer. It can happen only if the groomer is not experienced enough or nervous and hesitates so the dog picks up that energy unfortunately. Nevertheless, I didn’t mind to go and pick him up but they demanded me to pay the full price. To be honest they have made me a favor because after that incident I have realised and decided to do my own grooming to my maltese from that time on, which I am enjoying doing and i do not have to deal with bookings, their funny paperwork, overpriced grooming, dropping him/picking him up anymore!!! So thank you so much for saving me £750 a year!!! I will strongly advise to do your own grooming to your doggie if possible you will save money and time and he will be happier! Thank you. N."

"We went for a trial hour with my German Shepard (35kg) and found it was well organised and the temperament of each dog was considered before, during and after the play socialisation. The owner was clearly passionate, knowledgeable and caring about the dogs. He felt calm and considered factors such as resource guarding(no issues), stimulation (ball play provided) and was respectful to those dogs that needed extra attention (rescue dog and 1 to 1 at reception for other dogs that needed a little tlc). The receptionist warm and greeted my dog confidently as I feel not all places are open to large breeds which they do accept as long as they do not have aggressive or behavioural concerns. Rachel (other staff) was also very observant, warm and professional. Most dogs were smaller medium size we saw today but Kuma seemed to be stimulated by the several meet and greets. Overall we would return again for a couple of hours and continue to see how our dog progresses. Good place drop off your dog when heading to the Westfield centre for a few hours and the dog hotel seems nicely laid out. We struggled to find it the first time but then found it easy the second time after speaking to them. You go to Westfield car park A, follow Waitrose signs partially until you see sign -1 then take slight right on the same level, don’t drive down to the bottom level. We also got some good quality dog snacks (we avoid grains for my dog) which he currently enjoying."

"I left my dog Cova for 4 days, apparently everything was perfect, the service was very good, the staff sent photos of her and we were so happy. When she returned home from this place she was not looking very good, she smelled really bad but I thought it was because she played all day with other puppies and that’s ok. That night she was vomiting several times and I realized that the smelled was actually caused by the vomit, meaning she was already ill and the staff didn’t say anything at all. I wrote a review of this place explaining our situation and one week after that, one member of the staff dared to call my partner and asked if we could remove the review. He didn’t even asked if Cova was ok. He said he was very disappointed about our review. We said we would not delete it until the vets veredict. We took her to the vet and he told us that she was indeed sick, but that it was common for dogs to get ill in these places, and that obviously she got sick there but we had nothing to worry about. So that is my update. I’m very disappointed with the way Urban Mutts handled this situation. If this happens again, I suggest you ask first it the dog is ok and maybe offer to help in any way. I’m upgrading to 2 stars because she looked she was happy on the photos."