All Animals Veterinary Clinic Ltd Stanford Road, Grays RM16 2XE

"The receptionist is not very friendly, the place is quite dirty and they leave their doors open so it's quite cold when waiting for the appointment and you still have to wear masks despite the pandemic being over. The vet was friendly but wasn't able to give our cat the medicine needed and asked us to do it at home ( which we struggled to do )when they are supposed to be the professionals"

"I never write reviews really but I thought it was very important to share my experience to make sure other pet owners are well informed about this vet practice. My dog was diagnosed with diabetes in November 2020 during an out of hours appointment with an emergency vet. I decided to take my dog to All Animals Vet seeing as she would need on going treatment and monitoring the emergency vets was too far away. On the first appointment, my dog had her glucose levels checked and I was told that All Animals thought that she didn’t have diabetes as her glucose levels was fine and that the first vets assessment was incorrect. I then had to pay for blood tests and a fructose test to confirm whether she did or didn’t have diabetes. Turns out, she was in fact diabetic! I didn’t really think much about it at the time but on reflection, it is very frustrating that I had to pay to have tests done to confirm her previously confirmed diabetes diagnosis. Reflecting back now, this was a big red flag that I missed and only the start of the poor support and treatment received. Since her diagnosis in November, she was placed on once daily insulin and was asked to come back every 2 weeks for a singular blood glucose check (this happened for around 4/5 months). She didn’t seem to be getting any better. She started to loose weight, was drinking a lot and just didn’t seem to be happy. Her insulin started off at 10 and kept being increased every 2 weeks by 1 unit. Despite the increase in insulin, I didn’t see any improvement. I mentioned to the vet that I felt my dog was loosing weight and asked for her to be weighed. They said that she had lost weight and the only thing they offered to do was to do even more blood tests. I was concerned about her and I wasn’t happy with the support being given. So I decided to switch vets as I was just not happy with the progress being made and wanted a second opinion. When I took my dog to a different vets, they immediately explained to me that dogs need to be on twice daily insulin injections as it wears off after 12 hours. Additionally, I was informed that one singular glucose check every 2 weeks just isn’t sufficient and would not ensure she was being managed effectively. The new vets had her stay in for the whole day to do a glucose curve and adjusted her insulin to twice a day straight away. Her glucose levels were far too high still and we had to restart her treatment all over again. I was told to completely disregard everything I had been told by All Animals Vets and literally started the whole process over again! They found out she had high levels of ketones in her blood (which can be fatal if left untreated and unmanaged) as she was not getting enough insulin. Unfortunately, she also lost her eyesight as her diabetes was poorly managed (glucose causing cataracts). I understand that it is common for diabetic dogs to develop cataracts at some point, but it could have been delayed if proper treatment was given. I wasn’t even informed that this was a side effect of diabetes so it came as a big shock when i mentioned to the new vets that I was concerned she lost her eyesight (it happened within a week!). They also noted that she had a mammary tumour that had been missed and arranged to have this removed the following week. Since swapping over vets, my dogs diabetes is well controlled! She is drinking much less, eating really well and has started to put weight back on. The new vets are very thorough! They always check up on her and seem so much more professional and knowledgable. On another note, it takes All Animals Vets absolutely AGES to send off insurance claims form - you are looking at a month + for the form to be sent off - and that’s with numerous calls and emails to follow up! I really wish that I never took my dog to this vet. I’m really sad that she had a hard few months during her Initial diagnosis. However, she is doing a whole lot better now that she is under a professional vet surgery who are well informed and educated about diabetes. She is loving her life again!"

"This veterinary clinic was great in the beginning until I had to get my cat spayed. The whole process seemed simple enough and I was told over the phone that she would need to be dropped off in the morning and will be ready to come home in the evening and that a follow up check up (included in the price) would be done a week or so later. Everything was fine until a day after her operation when she started vomiting absolutely everything she ate. I tried to continuously call the vet however I was unable to get through to anyone no matter what time I called during the day. I assumed the vomiting would be due to the medication that I was putting in her food and researched finding out it takes at least a couple of days for this to subside. However 3 days later she was still vomiting and unable to keep down ANY of her food. I managed to get through to the vet at this point and was just bluntly told that she will be fine after another day or two. I asked if she would need her stitches removed and was told that she would not need a follow up appointment so there is no need to book one and had the phone put down on me. Another day later I became desperate and tried calling the vets again with again no response and the voicemail stating that they were closed. Unable to get through I ended up going to Wylie's as an emergency where I had to pay ANOTHER £60+ for an injection to stop her vomiting. When I told them at Wylie's of the operation the vet there was very confused as to the way the operation had been done. They were unsure of whether the stitches were to be removed or what sort they were saying they hadn't seen an operation done like this in a long time. I was told to keep the cone on her until these stitches could come off. They advised me to go back to all animals as they had done the surgery and would be able to open the stitches. Again I tried to contact all animals vet with no response as again they were closed from days before the holiday period. I had to then go back to Wylie's to pay another £40+ to have her stitches removed and even then they were unsure of leaving a stitch as they did not know if there were stitches underneath the skin. My cat now has a huge black spot where the operation was done and I have no idea what it is or what has happened under her skin. I again tried to call all animals on Friday with yet again, no response. This has been the absolute worst experience I have ever had with this vet."

"Great vet shes an absolute god send. dealing with my dogs pet passport & exporting procedure.thank you so much . Pasha also thanks you too, for putting him at ease on each appointment."