ibis London Thurrock M25

"I enjoyed my stay here very much. The bed was comfortable, the bathroom was clean, it was quiet and plenty of space to put belongings. The room included towels and a hairdryer, as well as the hotel's own shower gel and shampoo, which was handy. The hotel provides you two hotel keys, even though I travelled alone, this was helpful. The card with keys was a voucher for a free complimentary drink at the bar, which was a nice touch. The staff were helpful and friendly, nice and quiet hotel, and offered a breakfast buffet, too pricey for me, so I opted out. The hotel is situated close to shops and bars and restaurants. Would definitely uyse again."

"My stay here was excellent, the staff were friendly and helpful, the room was clean and was impressed that it was cleaned everyday I was here. The hotel is in a good location for Lakeside shopping and public transport. Have stayed here on a few occasions now and will do again as it’s convenient and reasonably priced."

"Decent restaurant/ food and rather friendly staff. The room very tiny but clean with a comfortable bed. Unfortunately, it is a one due to the smell. An intense smell of urine / sewage coming from the bathroom drainage. The whole building smelled and even opening the window (despite cold weather) didn't help. Can't give anything other than 'poor ' for that."

"Great rooms nice and clean smart .service in reception was brilliant. I'd recommend this place 100%.breakfast was nice plenty of choice.tea coffee fresh juice.again a touch above the rest in terms of premises. Good vibe for families singles couples.will definitely be back.especially with lakeside and Thurrock shopping on your doorstep."

"We stayed in this hotel for a bit as temporary accommodation. The rooms are gloomy and out dated similar like a prison cell. The sink in our room had this horrendous odour coming through the drain. One day the room cleaning lady just knocked and opened the door straight away without even giving 30seconds to respond. I was half naked on my bed It was a invasion of my privacy. None of the staff smile and are not very welcoming. It doesn’t cost money to smile or to make people feel welcome. Seems like all the staff at the reception are Eastern European and from the same country. One of them named jolanta was laughing at me one day for no particular reason when I went to the bar. My wife was pregnant and she asked if they can warm up her food which they could have easily done and it was requested as a special circumstance however they refused to help. I would avoid this hotel and find somewhere where the service is better I think the manager needs to really sort the place out and the staff more than anything. If anything the regional manager needs to step in. Also there are rats in the car park running around occasionally."