The Urban Vet

"I wasn't happy with my vet, so went for the first time to Urban Vet today and I'm so impressed. My veterinarian, Laura Trotman went above and beyond. She explained everything and have been super helpful. I'm happy to spend extra time on travelling just to get proper care. I'm so happy that I have found this place!"

"Efficient and very friendly- I needed some advice at short notice and everyone could not have been more helpful. Reassuring and pragmatic approach to the care of our cats. Clearly the whole team are animal lovers as we watched them all head out onto the pavement to rescue a sick fox as we left the practice! Very impressed all round with the care we received today- thanks"

"I have only been registered with The Urban Vet for 2 months or so, I've been incredibly impressed with the customer service provided and attention to my dog. I have never felt rushed when in a vet consultation, my dog has actually been looked at and touched! and I have not been judged around how I care for my dog nor judged around the food it is fed- which sadly I have experienced in my previous veterinary practice , with a lot of scare mongering. If for any reason my care or nutrition for my dog hasn't felt right for a vet, they have pointed it out in a polite and professional manner. The lady at the reception desk, her approach to customers and customer service has been amazing since Day 1, take today , for example, she managed to get my dog a same day appointment today, and already called me at 8:30am to let me know of slot availability despite the clinic opening today at 9am!. The receptionist and vets, have been incredibly fast when delivering blood test or urine results, when they say they will call back later in the day- they actually do! I have not had to chase a single thing- which I'm really not used to at all. My experience with this practice so far, has been professional, smooth and seamless and so far has left me speechless at points . I feel my dog is in safe hands. Also I love that natural, healthy treats are promoted in the reception area. :)"

"Highly recommend The Urban Vet. Ruby is our first puppy and her health and wellbeing is so important to us. At the Urban vet, Paul and the team have made us all feel welcome and relaxed. They dealt with Ruby's first visits beautifully and as a consequence, she has no anxiety or fear of going to the vet. They also offer advice whenever needed and have helped us make the best decisions for Ruby's health, diet, etc. Very happy and definitely recommend."

"Paul has been looking after my rescue Staffie Angel for 9 years and I’m delighted he has opened his own independent practice. So pleased to see vet nurses Hannah and Ciara are also working here. This new practice has been thought out brilliantly; it includes a separate waiting area for cats, and has good access for anyone with mobility issues. I’m paying less than at our previous Medivet practice and a recent insurance claim was processed in record time thanks to the efficiency of the team here. You won’t find a better veterinary team. Angel has had more than her fair share of serious medical problems over the years but is still a happy, lively and healthy dog and I’ve no doubt that we’ve been very lucky to have such an excellent vet. The care and compassion Paul and his team show for my dog (and me!) has been outstanding and I can’t recommend them highly enough."