At Kynance Veterinary Clinic

"An excellent vets and excellent service, they really care and look after your animals."

"I was looking for a place that would collect, clip, bath and return my dog. KN1 7727. Cigarettes and tobacco."

"The staff is friendly, welcoming and has been giving my 10 month puppy a positive experience during our visits, but unfortunately the clinic leaves me very disappointed recently. My dog has been suffering with eye discharge and redness (been classified by them as allergies) since he was 3 months and we have been going to the clinic since the start for this condition. 7 months later and the issue is still ongoing after 4 visits to the clinic for the same thing, we keep on seeing different vets every time and they keep on doing the same examination and giving the same treatment over and over again (eye drops) without getting to the real cause of the issue. I have specifically been asking several times for a referral to an eye specialist but nothing happens. On several occasions I've been asked to call the clinic to update on the progress on the eye after treatment but no one ever calls me back, saying 'the vet will call when he/she has time'...what makes me the most sad about this is that it's my dog that suffers, it's not nice for him to have constant problems with his eyes and it has now come to the point where I do worry that this will cause long-term problems for him if he doesn't get help from a specialist - one that I can't book myself without the clinic referring us. I really want to be happy with this clinic as they have been nice when we have been in and it's always been easy to get an appointment, but the handling of my dogs eye issues have been very lacking. UPDATE: Got a call-back with confirmation of a referral to an ophthalmologist, and a prescription of a new set of eye drops to use in the meantime."

"I took my little puppy to Kynance Vets for his first vaccinations. The team were very welcoming and informative. The Head Nurse Elyse was exceptionally helpful! She answered all of my questions that I had with being a new puppy owner. She was very attentive and gave Woody lots of puppy cuddles which I'm sure he loved!"

"This place offers no help to your pets, all they want is your money. My cat was taken in for less than 1 minute for health check and vaccine. It cost £89 and he got red eyes the next day. I’ve been a very loyal customer for longer than 3 years and still get treated like rubbish My family and I will not be going to this practice any more My cat almost lost an eye and they blame it on the medication but it was the vet who recommended those meds. Worst service ever they don’t care about your pet."