Goddard Veterinary Group, West Ham 1 West Ham Lane, London E15 3HU

"As a customer, I had an excellent experience with the veterinary nurse and staff at the clinic! The nurse and the vet who looked after my cat were caring, professional, and extremely knowledgeable. They took great care of my pet and made me feel reassured that my furry friend was in good hands. I also had the pleasure of interacting with the rest of the staff, who were all friendly and helpful. It's clear that they all share a passion for providing top-notch care to their patients, and I felt confident in the quality of care my pet was receiving. One piece of advice I have for new clients is to remember to sign up before your first visit. This will ensure that the process is as smooth as possible, and you can get the most out of your appointment. Overall, I would highly recommend this veterinary clinic to anyone looking for high-quality and compassionate care for their pets. The staff truly goes above and beyond to make sure that their patients receive the best care possible, and Would be 5 starts if they had more flexibility when it comes to the slots available. There may be weeks-long waiting list."

"The petite blond girl at the reception is always talking with very impatient tone showing annoyance whenever asked any questions (on how to use the meds or about making an appointment) as if she is extremely busy and have 0 interest in helping you. I had 3-4 interactions with her and it was each time. I am now even scared to ask her anything or book appointments via her - don’t want to annoy this super busy person"

"I have several horrible experiences with them. I try so many times with them, since their location is near to my place. I don’t want my cats travel far since the cats don’t like being in the car. However I don’t know if it’s racist treatment since I’m Asian or my pet’s appointment isn’t important to them. I feel unfair in getting treatment in here. First time, I was late 8 minutes, and they were threatening to cancel my appointment. They were very serious about the appointment time and warned me if I would be late next time, they would cancel my appointment after 5 minutes. I took it as my fault, and never be late. But in the next appointment, I was waiting for them at least 15’. I guess it’s ok for the patients wait for the doctor, but not opposite. That’s nothing, the things here is that they kept cancelling my appointment in last minute. The first time, they call me at 4pm the day before my appointment to asked me move my appointment to three weeks later. My appointment was in early morning in the next day (900am). I didn’t even have a choice to choose. I couldn’t do anything even that my cat’s vaccine date would be overdue by then. But they say it’s ok to be overdue for 2 weeks. It’s ok since they said it’s emergency (not sure how many % of true, but ok). The second time, they called me at 1100am to cancel my 1700pm appointment since the doctor was injured. I bet it’s lie because this’s xmas time and someone just want to leave early. What kind of injuries which happened in the morning need to go to emergency at 1630pm (like 4.5hrs after it happened). The doctor got injured at 1100am, but it'd ok to work till 430pm. Either it's not serious, or it’s a make up. My cat boosted vaccine was over due. That’s why the first time, it’s ok for delaying. But the second time is unacceptable. This Goddard West Ham vet doesn’t care about animal’s health at all, or just my pet’s health. I don’t know if because I’m young Asian girl who look easy to ask around, or have alot of free time for them so they kept changing my appointment. I only have four appointments with them so far since I just moved to this area. But two of four were asked to cancel/move. I’m not unemployed person, I have 9am-5pm work. I don’t think I’m deserved to be treat like this in disrespect-irresponsible way."

"This branch are the loveliest, kindest humans I've ever come across regarding a veterinary practice. I recently lost my cat Gizmo and was distraught. They went above and beyond to make sure that Gizmo and myself were comforted. I can't thank them enough."

"Five stars for the practice puppy Kuro! She always makes sure all the patients are well taken care of! She may even come tell some of the humans hello as well"