The Finchley Vet 599 High Road, London N12 0DY

"Absolutely appalling. We made an appointment to have a check up for the first time with our new cat. We paid upfront which we didn't mind but we had to move the appointment as we were unable to get our cat in the carry box as one of us was doing it on their own. I called to rearrange and apologise and was told we could not have a different time and that we would lose all the money. Our cat is a rescue and got extremely distressed when being put in the box and would not go in. Other vets I have previously used understand that this is a possibility with cats and let you rearrange. I think this speaks volumes about how much this practice cares about looking after animals versus making money and I think it's despicable. We were not asking for our money back, we were simply asking for another appointment time. Their fees are already high so the least they could do with their large profits is be a bit flexible in understanding that cats are hard to get into boxes sometimes. If they cared about the animal they would understand that she was extremely distressed. Will not use ever. Absolutely sick of vets taking advantage to make as much money as possible."

"Exceptional service today. I have now been twice in the last couple of months. Once with a hamster that had to be put to sleep and today with an elderly Guinea pig who is unwell. Booking online is very easy and accessible; a follow up phone call comes swiftly and the staff are incredibly helpful and amiable. Both vets I've seen (Rebecca and Ollie) have been gentle, sympathetic and professional. I have already recommended them to neighbours and will continue to go there in the future."

"The best vet in London. My cat had an accident and resulted with broken tooth and he and his team immediately knew apart from this she had a serious condition. The vet is so friendly and lovely, warm and truly love pets. My cat major operation which resulted few teeth removal and was exceptionally well executed and my cat recovered well and no aftermath. He is so good! It was a major operation and he was updating me during and after, sent pictures and Whatsapp and did an amazing 2 follow up checks. My cat so happy and no sign of distress after the operation. I travelled 40 min by car to see him. It was worth it. He is a cat whisperer. Thank you so much! Me and my cat felt super safe at the Finchley Vet practice."

"Finchley Vet was highly recommended to me by friends and I am not disappointed. Vets are lovely and staff is very welcoming and professional. Needed an emergency appointment for my puppy and got one on the morning I called them. They reassured me and took very good care of my puppy. Can only recommend them!"

"My dog has been looked after at The Finchley Vet since she was a tiny puppy. Everyone there is very friendly, patient and helpful with my dog questions and concerns. They've done a wonderful job with all of her veterinary care!"