Vets4Pets - Feltham 3 High Street, Feltham TW13 4AF

"I've actually been wanting the opportunity for feedback since visiting as the lady I seen Cait was just amazing with my dog. She allowed me to make him comfortable and took my steer on how best to be able to examine him, I have a very excitable dog and she wasn't phased by that at all and actually took the time to not only praise him but comment on me as an owner which just made my day! I hope we get to see Cait at every visit!"

"The reception staff can be very unhelpful especially when someone has a large dog and is frustrated because it has to be held back and confined...but instead they are horrible, they make you feel guilty for bringing your own pet in, I always feel uncomfortable in the waiting area. Having said that, the vets etc are very knowledgeable & informative. The staff on the counter downstairs are always happy to help."

"Got an appointment very quickly. Was happy about this. But actually quite appauled by the lack of empathy i got as i stood in absolute tears telling the vet how badly my cat was suffering and she just kept smiling and talking. Didn't console me offer me a tissue nothing just kept smiling and talking about how my cat needs a blood test. High temp fast heart rate. Yet gave him no pain relief or anything for his temp. We have gone home. The same. Him in discomfort coughing and me in tears. Until bloods on monday. Then wait for results. Hopefully something can be given to him Monday. You wouldn't leave a human in pain and discomfort. Lets hope the next visit is better!"

"Absolutely terrible experience, avoid this veterinary service at all costs! I don’t even know where to start, maybe forgetting my cat’s prescription or giving me the incorrect information for my payment or the vets giving me incorrect information, which forces me to come back and more money goes in their pocket. My cat had scabs on her back which would not heal as she kept licking them. The vet advised me to purchase ‘a cat t-shirt’ in pets at home and it should be healed in a few weeks with this on. I go downstairs and ask the employees however they were confused as they do not sell cat t-shirts. The Pets at Home employee suggested to try a small dog jumper instead, unfortunately this did not work. Now I’ve come back to the vets and a different lady has seen me who then pulls out a cat suit which the veterinary service sell! I don’t know why the vet could not tell me this on the previous visit, my guess so I have to come again and pay for another consultation. I asked to speak to the manager, Jonathan, who defended his colleague saying ‘she was just trying to help’, which obviously did not and I’ve had to pay more money because of her. Upon paying for the medicine the receptionist gave me incorrect information as to why I was being charged extra which had wasted even more of my time having to make phone calls to find out what’s happening. Now the icing on the cake, the vets forgetting to even write up my prescription. The receptionist told me by Wednesday it will be ready… Wednesday comes around, I give Feltham Vets4Pets a call and guess what, they did not put it through. Now you would think a customer that has gone through all of this, the least they could do is write up the prescription on the same day or even the next day…. Oh no, not Feltham Vets4Pets, 3 days later I am told its ready. Absolute joke of a veterinary service, all the way from management to the employees. I have now moved to a different veterinary service and I urge anyone reading this review to save yourself the stress and money and go elsewhere."

"This practice goes that extra mile, from the kind compassionate receptionists to the amazing vets. We’ve been coming here since we got our cat Bob from Battersea. Bob was FIV and we were told we’d probably only have him a year, but thanks to the staff here we had him for 4. Unfortunately we had to say goodbye to him last week, but leaving him with them gave us some comfort. Thank you, we will see you again."