Premier Inn Coventry South (A45) hotel Kenpas Highway, Coventry CV3 6PB

"Staff at this hotel need many stars warm welcoming and very caring. Over all EVERYTHING is great here except a little face lift needed..Great location. Having exceptional staff with good customer service skills within hospitality is a must and the staff certainly have all the stars ."

"I'm sad to say that this wasn't a good experience. The heating in the room didn't work, there was only one set of towels for two people and only one coffee. We could have complained but having arrived late in the evening after a long trip,I wasn't in the mood to run up and down the stairs to the front desk."

"Very friendly staff & a nice room to stay in for the night. My room was nice & clean upon arrival. It was disappointing to find that the usual Brewers Fayre / Beef Eater restaurants were not accompanied on site. The Miller & Carter steak house was not to our liking, so we had to travel out of the area to find something that we preferred. The eat as much as you like breakfast is fantastic, which is based on site within the Premier Inn."

"Stayed for Business purposes. This hotel needs drastic improvements with cleanliness and overall conditions of the rooms. The room was absolutely filthy, cobwebs everywhere and home to 3 spiders (1 pictured in the bathroom) which I had to remove out of the room. The room had a very foul smell and the bathroom pipes smelt of unclean stagnant water. The shower will block up within a minute of water running, leaving you standing there with water rising up to your ankles very quickly! Reception was mostly unmanned but the manager when available was friendly. Breakfast refunded for 2 nights (totalling £15) but that quite literally means nothing when you've paid £130 for what could only be described as mediocre at best."

"Very clean and staff friendly. It is an older premier inn so no air conditioning and the windows don’t open wide so it was very hot in the room in July! The bathroom also needs ripping out and a refurb. Peeling paint on the ceilings and woodwork and grotty sealant and a shower curtain flapping around you in the cubicle rather than a shower screen. Also had a public toilet smell and the toilet didn’t flush well. Clean as it could be under the circumstances, just maintenance issues. Breakfast ok, my daughter asked for a bacon sandwich and they said they couldn’t do this but they could give her some bacon and toast. Comfy bed but we would use the Warwick premier inn next time as we have previous years."