Zoomadog

"My dog slipped his disc and was in a very bad state, the vets were quoting £2000 for an MRI scan to see if they could do a £6000 operation… I found zoomadog online and saw their back brace whilst we were giving him medication and waiting for his review from the vets,the back brace saved him, it worked wonders, he can now run about again after only 2 days of having it on, it supports his back and prevents him flexing the way that causes damage! Amazing! He can also sleep in it comfortably too! Definitely worth the money!"

"I don't know where to start. i ordered a back brace for my dog, when i received the item i was shocked at the poor quality, especially considering how expensive it was, i found others better made for £25 elsewhere. However i contacted the company and they at first were decent and said a refund was fine, I packaged the BRAND NEW item up and dispatched it with recorded delivery. The Item was dispatched exactly as it arrived to me, but they then emailed me to say they would not refund as it had a small split. I can only assume this is from postage or a faulty item. Or worse, an attempt to avoid a refund. Needless to say I am appalled at the service and decency displayed. Avoid the over priced poor items and source elsewhere."

"The first pair of boots for my greyhound were too small. They were returned and replaced within days. Joss very helpful throughout transaction and would recommend site without reservation. Customer service at its best."

"We bought a dog shoe from Zoomadog and returned it as we'd got our measurements wrong. We ordered a larger size which was a good fit, but it just didn't work for our dog so we had to return it too. They refunded us on both occasions without any fuss, just a pleasant letter and confirmation of the refund. Recently we bought two items one day apart, paying approx £5 postage for each item - so £10. Straight away we received a refund of £5, as they were able to post them together. They didn't need to do that and some companies wouldn't have bothered. I think Zoomadog is big on customer care and therefore have no hesitation recommending."

"I recently found out my dog has abnormal bone growth in his lumbar as well as ostosis arthritis in his sacral lumbar, so I decided to research what products are available when I come across Zoomadog that do a “lil back bracer” I contacted Zoomadog where I then spoke to Joss to see if I could pay instalment plan as this product is quite expensive which after speaking to Joss we set up payment plan (this helped me so much) it meant that my dog could have item a lot sooner to help support his condition! Their was an issue on the sizing as the measurements that should of fitted was a medium which on trying once arrived was too small (I have shiba inu they are not big dogs) so medium measurements should of fitted, however after trying I contact Joss and she was happy for me to return item to try large size which when arrived does fit my dog perfectly has snug fit but enough to place hand between “lil back bracer” and my dog! He wasn’t to happy at first refused to walk with encouragement he then realised he can walk, sit, lay down with this brace on, it will take him time to get use to it however now I know his spine will be supported! The customer service & contact has been efficient, Joss has meet my dogs needs & assisted to payment plan that suits regular payments until item is paid off win win thank you Joss"