Thornbury Medical Centre 20 Rushton Avenue, Bradford BD3 7HZ

"My dad is a patient here and the care he has received over the years have been outstanding by the doctor's, nurses, reception staff. We always manage to get an appointment at the surgery or home visit. The doctors always lay out a plan for his care and always involve me my input. My dad has respect for all the staff at the surgery for their hardwork and kindness."

"Absolutely fantastic surgery… I’ve been a patient at this practice for the last 20 odd years and I felt this practice was like any other doctor surgery In Bradford, good days bad days good staff rude staff etc. My reason for my review today is I believe strongly this surgery has improved immensely in the last year. The faces are all different and the staff is very polite. I have requested to speak to the manager on 2 occasions now and I must say that the manager is very polite and prompt with returning your call unlike previously when I have requested the manager to return my call and not receive any call back. Thank you Thornbury for the hard work, thank you docs and reception staff, and most of all thank you to this manager who is very polite and well spoken"

"I never write reviews and have been with this surgery since birth. My family have moved to other surgeries but I stayed. The complaint I have is the amount of time getting through to them for urgent issues. They have not released my usual repeat prescription to Lloyds pharmacy and have taken ages picking up the phone. I am struggling now with health issues and the queue on phone takes half an hour going down 1 number. It's awful."

"It's impossible to get a straight answer on any issues. I have several ailments and they are just not interested in 1 listening to your problems. 2 if you have a blood sample taken they loose it . 3 as a diabetes suffering person in 3 years only seen a nurse .. not a doctor 4,they change medicine and don't know what there doing .5, In over 5 years of having diabetes only seen 1 foot specialist. Resulting in surgery... GO TO ANOTHER PRACTICE...your life depends on it .. Appointment booking is a disgrace... Staff just won't listen and blame you as if it's all your fault .. INCOMPETENT...."

"Absolutely awful practice. I’ve had issues with this surgery for a while. A few months ago my child was very poorly I got told that my child had a nappy rash and that she ‘may’ have a chest infection, she was given amoxicillin. I never used this on her as I had a gut feeling she didn’t have this. And I was right. Now this time I had a issue in early pregnancy and I was on the phone for around 3 hours to try to get a referral from the doctor to the early pregnancy unit. The admin staff were so uncooperative and frustrating. Eventually got the scan but not without the unnecessary stress that came with it. Very unprofessional, no communication skills, absolute disgrace of a surgery. In the process of changing."