Sofology Bristol

"Although we didn't end up buying our sofa from here the girl that helped us was polite, brilliant and had a great personality. She mentioned she was a new member of staff. I hope she gets the recognition as she was the best sales person in any of the sofa shops we visited."

"In store they are brilliant, no issues there at all! However once you have ordered the problems start…… We ordered a sofa on the 3rd of September and got told it would be circa four weeks for delivery, great…. We were having the lounge plastered and redecorated so gave them until mid November for delivery, plenty of time given the initial four week delivery period you would of thought….. NO still waiting for the sofa now as it is on “back order” due to foam not been available. Don’t imagine we will see this sofa anytime soon as it is. Ow stating it will be in the delivery network at the end of the month, a date which has change numerous times when you log in to check. Appalling really for a supposed high end retailer. Stay clear and shop elsewhere. Update - 1/12/22 Still no sign of the goods, just email responses from the customer (un)care team!!!! After having dates on our account stating delivery at the start of November it keeps moving, the latest date said 2nd december, but low and behold logged in again this morning and its moved to the 12th. Dont think we will see this sofa anytime soon and will have to go elsewhere to buy a stock sofa so we can actually sit down at Christmas. Further update - 15/12/2022 No sofa’s and the date has moved to the middle of January! They have agreed to compensate and have arranged for them to call but low and behold no one calls. Absolutely appalling company and customer service. If I were able to remove the one star I certainly would now as they don’t even deserve this."

"Friendly and helpful staff and a good range of sofas. We ended up not going with them as the ones we liked were slightly out of our price range."

"Great service at Bristol store - really helpful and took the time to go through the product and items I was ordered. The issue is getting the sofas. Before I ordered, I checked the website - estimated time for delivery 9 weeks. The date keeps getting moved. No contact at all from Sofology. They just change the date when you log in to check and then only after you chase them by email and/or by telephone. Changed again today for the third time and if it arrives when they say, it will be 13 weeks. If not, then the times are completely wrong and misleading. No explanation but possible "supplier issues" Something to bear in mind when ordering - especially if they claim they can deliver by a certain date, do not rely on that date."

"Felling very disappointed. In the shop the sofa I bought was looking good quality and comfortable. I like the color and model of sofa I bought but came too soft. You sit 10 min in the sofa and when you get off the sofa you will see a depth from your sitting remain there. The lethear is too elasticated."