ScS - Sofas, Flooring & Furniture Lysander Road, Patchway, Bristol BS34 5UR

"One of the worst retailers I have ever dealt with - avoid at all costs! Sent cowboy fitters who destroyed our carpet so it had to be replaced, smeared blood all over the walls and replacement took 6 months in total with the final fitting and product still poor. Quality of carpet is very poor. Despite all we went through no discount offered and the worst customer service. Save yourself the stress and false economy - go elsewhere!"

"Me and my family were uncomfortably followed/stalked around by a female member of staff, don't know whether she thought we were going to steal something (although not sure how we would get away with sneaking furniture out). Won't be coming back here."

"I went to Cribbs Causeway in Febuary to buy a cloud suite power recliner and 2 seater sofa. I received 2 emails this week telling me of delays to my estimated delivery time. Was told that my delivery would now be estimated by the end of June! The reason is that parts of my suite namely the material and the mechanics of my power recliner were coming from south east Asia. The shop are great but they sugar coat the delivery expectations. Plus I was told that I would only get a discount if my suite was further delayed. I feel let down by SCS today. I brought the recliner to help my back. If I cancel now I lose my deposit and would probably have to wait another 5 to 6 months for replacements. I'm not going to do that. I feel that SCS need to improve on information regarding delivery. I'm shocked today given my order was in febuary that the parts are not with my furniture and completed yet. This is not the way to order parts. Why the delay on ordering? Yes we all know how it works. I regularly purchase items from Shien from the same area. Not good customer service SCS! I am very disappointed. Elizabeth Buck."

"Lovely staff in shop at cribs in Bristol promised me delivery Jan 22 what load of rubbish (ordered sofa, chair and carpet Sept 21) Sadly delivery date to local warehouse was changed to Feb 27th which was ok but then 7/3/22 and now 14/3/22 still no sofa or chair !!!!! Thinking of having a refund told customer service this is the last date if not arrived by then I will cancel the order. Attitude was well I’d have to wait longer again at another store !! Explained that SCS service very poor once they have your money"

"What can I say about this place? We spent 3 hours in here looking for a new sofa. They are open with covid 19 restrictions. From the moment we walked through the door we were made to feel very welcome by the fabulous John. He listened to what we wanted and needed and explained everything every step of the way. This store is large, lovely and clean and has a wide variety of stock. John by the way deserves a medal for putting up with us for 3 hours, well done John and thankyou. We will be back"