DFS Bristol

"Avoid purchasing at all costs. I had ordered a sofa on the 19th of Dec 2022 with a promised delivery of first or 2nd week of January 2023. The delivery never happened (currently 3rd of February 2023). You can never call the store directly, and their customer services on the phone all they can say is “The store will need to contact you back” which they never do. When you do pop by the store, if the manager isn’t there, again the team can’t help at all (or so they say). I have now decided to cancel the sofa and pick one up from John Lewis. I have already scheduled a delivery for 8th of February and already got a text message confirmation. Currently, their customer services state they can’t issue refunds so I should wait for the store manager Nigel to call back (which 3 days later he never did). I was lucky as I paid with an AMEX card so I have raised a dispute and AMEX have returned my money; I don’t want to imagine what people paying with Debit Cards would go through. Neil was a helpful staff member that promised to call me back once and he actually did. I feel sorry for Neil working under Nigel’s supervision. Nigel… if you can’t manage to get the customer’s sofas on time, the LEAST you can do is call them and approve their refund. You should be ashamed sir. If you want to pay in full for a sofa, and never get one, then this is the right place for you."

"If you want to be pestered and pressurised into a sale then don't go to DFS. Their way is to welcome you when you arrive and then let you get on with looking around. They're never far away if you need advice or information though. We've purchased from DFS many times over the last couple of decades and always been impressed with the high level of service (thank you Abby!) and the choice offered. The newly revamped store at Bristol is beautiful too; loads more space and all clean and tidy."

"Fantastic customer service. We bought two new sofas this weekend. The Customer Service was fantastic. Highly recommended. DFS if you read this, we were served by John, who is a real credit to your company. Well done!"

"Was missold a fake leather sofa by dfs. Am still paying for it. Leather is peeling off (which genuine leather does not!) Dfs have been terrible at resolving the ongoing issue. Previous sofa was from dfs and had over 15 years never experienced issues like this! Don't waste your money"

"Very friendly, helpful and knowledgeable staff, explained all things well. Had excellent sofa from them before, now replacing after 17 years. Great range, priced reasonable. We took advantage of 4 year interest free credit, which you can pay off early without penalty."