Markerstudy Insurance Services Limited (MISL)

"I was recently in an accident with another driver who has this company for his insurance. The claim filing process has been seamless and they’ve been great about communicating with me at every step. Really appreciate the effort they’ve been putting in and how kind their reps are to me, especially considering that I’m not even one of their customers. Not sure if it’s a sales tactic or not, but if I ever have to switch insurance for whatever reason, I’d definitely consider coming over to Markerstudy because of the good impression they’ve made on me so far."

"Had to file a claim recently and I was so nervous! This is my first car accident I’ve been in ever. Even though I wasn’t at fault, I’ve heard so many horror stories from friends that I wasn’t sure how it was going to go. I’m so glad that all my fears turned out to be entirely unfounded. One of the reps at MG took care of everything, told me what to sign and when and gave me a run down of all the information they needed and even explained why which made me feel a whole heck of a lot more comfortable. My premium didn’t even end up going up! I’m so glad I have my insurance through them. I feel so bad for all of my friends who have had such awful experiences with their insurance. I keep telling them to switch but nobody listens to me. Hopefully someone reading this review takes my advice and makes the switch, because trust me it’s worth it."

"The only reason I'm giving one star is because there is no mechanism to leave no stars. These people are utterly appalling to deal with. I submitted a claim for my motorbike which got written off in an accident. Even thought I only bought my bike 12 weeks ago from a dealer, they have offered me half what I paid for it. I have submitted a considerable quantity of evidence to support my claim, but they are now playing pass-the-parcel over the problem with co-part, who have come up with the valuation. You will routinely hold for 45 minutes before having your time wasted by someone who will just fob you off with a load of flannel. I told the last operative it spoke to that I wanted to take them to a small claims court, and was told that they didn't know who to write to or what address for service of papers. I posted a review on another website and customer services piped up to say that an operative would be in touch today. Have they..... you've guessed it - silence. No matter, I now have their address in Sevenoaks (which their telephone operatives declined to give me) and will be serving papers there. Avoid these people at all costs."

"Currently have a motor trade policy with them. Well, I for one will state that these are by far the worst and most invasive insurance company provider I've been with to date. They are constantly up in your face demanding information about every vehicle that seems to pass through their trade policy. The whole point of a trade policy is so we have flexibility in adjustments to vehicles, removing cover on and off when needed and to cancel out admin time and costs. I'd highly recommend staying clear, the aggro is not worth the cheaper premium."

"It's been over a year since my insurance claim has been resolved, had a non fault incident and now have a claim against me that was never disclosed to me. Every time I have been assured that I would be given an update towards my claim within the next two week but never once within this whole year have I. I have now tried to recently get a hold of them and gotten through to hold and have waited an hour the have to have been put back to the automated voice system. After all the holding they have then proceeded to hang up on my call. I will be seeking elsewhere for proper advice and help."