Yodel Unit 30 Bridge Close, Dartford DA2 6QP

"No faults with yodel, I’ve never had a problem with them. Our yodel delivery driver is great, he’s always so chatty and cheerful"

"Ridiculous service! I'm due to travel soon and ordered pet food. I was waiting for the delivery, when it was scheduled. The driver never showed up, but supposedly attempted to deliver my parcel. They never did! I called yodel as soon as I got the messaged that "they attempted delivery". I explained the situation and they re-assured me that it would be delivered the next day. The next day (ie today), I didn't hear anything from them. At 1pm, I'm getting worried. The website, has no tracking information. It says delivery date unavailable. I contact yodel again. For 1h I'm trying to explain to the person I'm talking to, that I need the parcel delivered today, because I'm going away!! They eventually put me through to a manager and they say they emailed the depot and I should keep my eyes on the tracking page. It's now 6pm. I have had no delivery and the website shows no tracking information. I tried to call, but the call number is just a bot!! What a joke of a service. The website doesn't provide information about the depot either. I'm going to complaint to Zooplus. I've never had an issue with Evri. Update: day 4 morning. I spent countless hours on the webchat. Still no sign of the parcel or any information regarding delivery. Spectacular failure! I cancelled my order with zooplus and will now need to get food from the shops, the day before travelling! It's also completely pointless to even try to communicate with them.The best customer service or social media escallation can do is send an email to the depot and then you have to cross all your fingers that they will read it! Completely useless service. I hope noone that needs pet food / medications ever has to use them."

"This company need to be taken to court and shut down! Clearly cannot deliver the service they state and quiet frankly all staff seem to be incapable of doing their jobs. Everytime a parcel is coming through this courier it's miraculously lost, your drivers are straight up theifs no question about it. Legally you cannot sell a service and not provide what you have stated, which is what this company is doing. Fuming is an understatement"

"Why do I have to leave one star? Should be an option for zero stars. Appalling company. I ordered my item with premium next day delivery that was an outfit to go out in. On day one I got an allocated delivery slot so waited in during these times only to get a ‘sorry we couldn’t deliver today’ notice. Luckily it was the next day I was going out so got another allocated delivery slot and waited in for this to only get the same message. Given now I needed the outfit on this day I changed it to collect from depot only to be told I had to wait 3 days to collect. A total shambles. I’ve always tried to avoid Yodel as much as possible but unfortunately the third party seller uses them. I honestly don’t know why companies use these."

"I live on the third floor. My building has a lift and a staircase. My order came in a large box and the delivery guy called me up to ask him to help him carry it in as he did not have his trolley. No problem I thought. I got out of bed, threw some clothes on and rushed downstairs only to find that I had missed him and he had dragged the package on the ground all the way to my front door. I appreciate him calling me first and the fact that in the end I got my delivery but dragging it along the floor ruined the box and the item inside."