DX Express

"Please take the 1 star out, too. I was told my parcel was undelivered!!! But I was home, the doorbell didn't even ring! Tomorrow I will wait by then gates to see if they really attempt to deliver. And why doesn't anyone read the instructions clearly or call me on my mobile? Horrible. Not customer friendly at all. Oh and the chat function was unable to offer a solution and wasn't the most friendly! I wonder when will I receive my official documents? Please avoid them if you can."

"Update added at the end of my review... I've been waiting for my parcel to be delivered everyday from 7am to 9pm from Monday, today is Thursday and still no delivery. No calls, no update, false information about leaving calling card when no one turns up. Paid 20£ for this delivery and there is no customer service. Online chat never works, no one answers the phone, it's always automated. Such a poor service, it's so disappointing and stressful. Playing with people's time, emotions and important documents. Please resolve this ASAP. Or just let me come and get my parcel. Update - Finally I had to go to the depot and pick up my parcel before it was sent back. No apologies from anyone. In return, they asked me how come I came by to pick up the parcel and not wait for delivery... Sigh!!!"

"Worst delivery ever, I was expecting 2:35-4:35 yesterday and nothing arrived after waiting on my door step all day for it, apparently it was attempted to be delivered, at 4:50 (out of the time slot but I under stand you can be delayed) BUT, I was at my doorstep on these times and didn’t see no DX driver, I called up and they promised me 10:30 am next day so I wait, 10:30 am next day and still no parcel so I call up, after waiting 1 hour to get through to them the man said it’s a possibility that his running late, puts me on hold then comes back and tells me it’s not left the depo, he then told me he can get it out for Monday which is 2 days, (this is a car part and the car can’t run without it) so off I go to DX to go collect it Will never be using this company again, terrible service, I understand why you dont see many of there vans about now"

"Absolutely awful service. Waited in for delivery at given time, no delivery arrived. Checked online tracking number, stated they had tried to deliver item. Phone company, they lied about attempting delivery,"

"Absolutely awful service. Waited in for delivery at given time, no delivery arrived. Checked online tracking number, stated they had tried to deliver item and left an advice card. Didn’t receive card. Phone company, they lied about attempting delivery, claiming they had taken a photograph of my property, which they were unwilling to share with me. Shocking company, awful customer service, avoid at all cost! They have now sent me a picture of a random block of flats and informed me that it’s my property!! Absolute shambles of a company!!!"