Surbiton Minicab Cars

"Absolutely pathetic excuse of a service. I work in hospitality and called a cab on behalf of a guest. The poor man, who also has disabilities was waiting for 2 hours and had to cancel his carer who was due to look after him that night. When asked what was taking so long the response was it was a Friday night. We were told it would be 20-25 minutes. If you are busy, don't lie and provide inaccurate wait times. Avoid like the plague"

"Irresponsible and liars! I totally understand that the train strike caused challenges to taxi firms. I booked a taxi at 3pm for 6pm pickup as I needed to get my son from Nursery. I called at 5:45pm and was told to relax as a cab was on its way. At 6:05pm I called and was told they were very busy and I'd need to wait 15 minutes. I told them to please tell me if it would be any longer and to just be honest as my son was left stranded and I needed to let the nursery know what was happening. They assured me it was going to be 15 minutes. When I called again, they said the original driver for 6pm had canceled and they'd be trying to assign a new driver all this time and I'd have to just wait. I never heard back again so no taxi would have come. My son was left waiting and the nursery staff couldn't finish their day. It was absolutely awful and all due to their lying. If they'd have been upfront at 6:05pm I could have made alternative plans in good time."

"If I could have given this company 0 stars I would have! Utterly useless, rude and unprofessional. Stated on the quote that all pick-up fees were included (Heathrow), then texted asking for £5 and then demanded £5 when picking up for the parking - bearing in mind this was a £37 base fee to get home and a £25 on the way there (fees included). Driver turned up 10 minutes late and demanded £5 or “won’t take you” so I didn’t and he drove off. Customer service at its lowest. DO NOT USE THIS COMPANY - as the driver was there they are disputing the cause and want to still charge me! Absolute cowboys"

"I would never use these people again. They were expensive for our outbound trip and did not turn up for our booked return. When we phoned to see where they were for our return journey they said they had cancelled our booking because they had not got any drivers. So if you don’t want to be abandoned, you know what to do. We did get our return journey with another company - and it was cheaper than with Surbiton Minicabs."

"Terrible. They failed me 3 times : did not arrive at all when booked in emergency situation , when wanted to catch a flight, second and third when they were late and I needed to go to doctor with ill child. I was told off over phone for trying to pay via phone during their busy time, and guy hang up when I said I won't be using their service again .No apologies for failing to arrive on time. Overloaded and rude service- YOU CANNOT COUNT ON THEM"