Travelsure Cars 14 Victoria Road, Surbiton KT6 4JZ
About the Business
Welcome to Travelsure Cars, the premier car rental establishment in Surbiton, United Kingdom! Conveniently located at 14 Victoria Rd, Surbiton KT6 4JZ, our institution is a point of interest for anyone residing in or visiting the area.
At Travelsure Cars, we pride ourselves on providing top-quality car rental services at affordable rates. We offer a wide selection of vehicles, from economy cars to luxury sedans, SUVs and even minivans, with each option designed to suit your unique needs and preferences. Whether you need a car for business or pleasure, we've got you covered.
Our expert team of professionals is committed to ensuring your rental experience is seamless and stress-free. From the moment you walk through our doors, we'll work with you to find the perfect vehicle that meets your requirements. Plus, we offer flexible rental periods, so you can rent a car for as long or as short as you need.
What sets us apart from other car rental services in Surbiton is our commitment to customer service. We're always available to answer any questions you might have and provide expert advice on the best places to visit and explore in the area. Our goal is to make your rental experience with us an enjoyable one that you'll never forget.
So why wait? Come and visit us at Travelsure Cars today and let us help you get on the road and explore all that Surbiton has to offer. We look forward to serving you and helping you make memories that will last a lifetime.
Reviews
"Awful. Do not book. Booked a taxi from the airport home. Although it was a day with train strikes, they were claiming that their journey was taking 3 hours. Clearly lied on the phone about where they were and did not show up, making me wait for no reason. Do not book with them."
"Unfortunately normally good service but the dispatch team, after telling them an arrival time at the airport didn't send the driver until 45 mins after waiting. When calling at the arrival time they said 10 minutes before they'll be there, and kept saying that every ten minutes until the driver arrived 45 minutes later."
"I’ve been a long time customer and most of the drivers are wonderful, so it is not about the drivers but about whoever takes your booking. Not for first time, another long delay happened to me today. The taxi was delayed over 30 minutes from my collection time, nobody bothered calling me or at least send tracking. I had to call the office few times and was twice said that there was a slight delay of 5-10 minutes. After 30 minutes waiting, called again and the taxi was still “another 10 minutes away”. It just very disappointing and disrespectful to your customers! If you don’t have a taxi available, just say so! Suffice to say that when I canceled my booking and got Uber there was no traffic on the road at all."
"You were always excellent, now you have slipped. If you find your drivers start doing a second job with Uber sack them. They should be about your customer service and care. Lately I’ve been stuck outside a train station in the dark for 35 minutes. I’ve been shouted at by a driver who was driving so bad someone had to swerve out of his way and that’s just in the last three weeks. Come on. What has suddenly happened to your loyal customers that rely on you to get them to/from a destination safely."
"I have been using travelsure regularly and exclusively for 4 years and never had an issue with the drivers. However their customer service is appalling with not even the slightest gesture of good will when things go wrong by no fault of the driver or the customer, just one of those things. It’s really no point showing loyalty! Nevertheless, they did me a favour as after 4 years I have changed for another more competitive local company."
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