Surbiton Cars 2A Hook Rise North, Surbiton KT6 7JZ

"Never had an issue with them. Always on time. Unfortunately they are becoming way too overpriced despite the fuel has not gone up."

"I just had the most awful experience with surbiton cars. We had called the office to arrange so that we could pay online, and they instructed us to wait for the office to call us back or email right after the service. Once the car arrived at destination, the driver had no clue that this was the arrangement and when i politely explained to him, he started being very rude and aggressive, shouting and even pushed my phone physically away. The office kept putting us on hold on the phone and the driver wouldn't move from our driveway (which he's not even supposed to park on). All I can say is rudeness and unacceptable behaviour all the way. The service itself was also bad: bad driving and smelly car! Stay well clear."

"Used these guys for airport drop off and pick up pre-covid with no problems. This year they were terrible. Booked an estate car. The driver refused to fold his back seats down to accommodate our luggage saying we should have ordered a people carrier. Also saying that putting luggage on a folded back seat would damage his car! After he unloaded the bags he had put on already, I had to call Surbiton Cars and after a long chat agreed to pay the driver an extra fiver although he wanted the people carrier rate and said the website said estates are for 6 people and 2 bags (which turned out not to be true). Also had to pack the bags on myself to prove to him they would all fit! On journey home despite our flight delay being on take-off driver negotiated for waiting time after he got to the airport too early. He also drove very aggressively the whole way home and had other stuff in his boot, again making it tricky to accommodate our luggage. He was on his phone (speaking or texting) a good chunk of the journey and seemed agitated – my partner did not feel safe or comfortable. Emailing the company about what estates were for they had to coned that website was not clear as they also had a 2 people 4 bag rate and nothing about not being able to fold the back seats down. They gave me my extra £5 back but that was not compensation for a stand up shouting matcvh with a driver who was about to leave us standard getting to the airport. In short, they have gone downhill massively and would avoid them like a barge pole."

"Do NOT use, extremely disappointing after being left stranded at Gatwick Airport with my 80 yr old disabled husband. No one turned up at arrivals, there was no communication with a meeting point - and Surbiton Cars actually emailed whilst we were on the flight with a 30 min earlier pick up time than arranged!!! We walked around and searched everywhere for over an hour, couldn't find the driver - and when we finally spoke to the office they told us that the driver had left but they would still charge us.... DAYLIGHT ROBBERY!!! Absolutely fuming... they also claimed that the driver drove 71.6 miles one way to the airport, so they have to charge the mileage - yet it's 17 miles from their office to the airport. Never using them again, as I got charged for a service I never received."

"I booked a cab for my family and highlighted that 2 kids (2 and 4) were travelling and that I needed 1 car seat and a booster for them. The driver arrived with no car seat and no booster and he rejected to go to the office to collect the seats and then come back for my family. Instead he wanted my family to get on the car with the kids without the seats, then he lwft and said he wasn't coming back. I called the office and they put me on hold and gave me no solution. A complete parody, I had to book a different service with a different company."