APC Edinburgh

"Waited on parcel been dropped of first time no card or left with neighbour's arranged a 2nd delivery exactly the same happened and told it would be sent out on Monday it's now being sent out Tuesday I have no confidence in this company please don't deal with this company absolute stress"

"Missed my parcel delivery so tried to rearrange online. Unfortunately the app wouldn’t allow me to pick a new delivery date so had to phone instead. Despite not being open at the weekend which is weird for a parcel delivery outlet, I spoke with a nice member of staff. A new date was agreed and my parcel was delivered within the time agreed by a very pleasant delivery driver, thank you."

"My parcel was dated the 19th of December and was for urgent delivery on or before 23rd December. I received an update from APC stating that delivery would be made on the 23rd of December. When it didn't appear, I contacted them to see what happened. They told me the details I was seeing in the system must have been 'manifested' by the sender before it was even collected, and they didn't have the parcel. Hmmm My parcel appeared today, the 30th December (11 days later), which was too late and is now of no use. There was no update by APC to say why it took them 11 days to deliver, this is not good enough! It's clear the profits of the business are put before the needs of the customer. You only need to read the many reviews to see how many people have been let down by them. They blame senders without taking any responsibility, this needs to change. I'm so glad to see that Ofcom is taking potential enforcement action with delivery companies from 2023 in order for customers to be treated fairly. As customers, we are paying for services that we are not receiving - this is NOT okay!"

"APC were booked by the free range food producer to deliver my fresh Christmas turkey & food order. It has not arrived, no communication text or emails at all from APC. This food is now ruined as it's not been delivered within the time frame and is at least 2 days late. I would never use this delivery company again. I hope the food producer will be refunded the costs by APC . Apparently 5000 parcels have not been delivered in Edinburgh by APC as yet on 23rd Dec."

"——————AVOID——————The most awful courier company. The driver never call before they do the delivery and I have to book redelivery for 3 times. Update：the customer service lies about redelivery, the whole company is nothing but a joke."