DPD Edinburgh

"Parcel never arrived and delivery person lied that they could not find anyone at home. Door was unlocked and open for their convenience and someone was at home the whole day but he/she did not even bother to attempt a delivery and when contacted by us they lied about attempting a delivery and just left the parcel elsewhere for us to pick it up. And not having an option to deliver the parcel a different day although it was their fault?! Very unprofessional behaviour. Maybe try a different career option since DPD in Edinburgh definitely does not qualify as a courier company. Shame on you."

"If I could give DPD Edinburgh zero stars, I would. For the past week, I have received an email from them every single day telling me that my parcel will be delivered the next day. However, much to my surprise, it has never actually been delivered. I am thoroughly impressed by their consistent failure to deliver my parcel and their seemingly endless supply of empty promises. I would highly recommend DPD Edinburgh to anyone looking to be frustrated and disappointed on a daily basis. Keep up the fantastic work!"

"Terrible service from the team. 4 parcels due to be delivered. 3 arrived with Kevin, who was superb. 4th parcel delivered to wrong address and that driver lied by stating it HD been handed to myself...got name from address. Called to say I didn't receive and asked driver to return to where he dropped off and bring to me. Never happened. Now 18 days later and still do not have parcel despite Edinburgh Depot claiming they have it and every day claim they will deliver. Can only suspect they have lost the parcel but not willing to admit this. Customer Service raise note daily but do not allow me to contact depot directly. Service is abysmal and keep being fed lies from the depot. DPD appear to be decent if all goes well...but if there's a mistake, won't admit. Won't accept responsibility and make it difficult to resolve. Re-look your customer service process and be honest DPD!"

"They used to be all right but it is legitimate to call them "scam" or "fraud" now. They lie about people not being at home because they don't want to deliver to your door. That's not a delivery company, it is a scam. They lie about you not being at home three times and your parcel is then sent back to the sender. They blame you and keep the postage. When the parcel is ordered to be shipped again, they have more business. DPD is covertly coaching you to chose the pick-up point option if you ever want to see your parcel. That is more profit for them becasue they're cutting their costs. Seeing so many similar reviews on Google and Trustpilot, it is not possible for this to happen without DPD knowing, so they may even instruct drivers verbally to do so. It is how deep a once good business could sink."

"Yesterday, I watched a DPD driver from the window as they drove in front of my house. Took a photo of my house from their van. They then drive off and said that I wasn’t in and they missed me! Shocking. It was raining and getting quite late, about 6pm, so I can imagine the driver just couldn’t be bothered and wanted to get home. If you can’t be bothered to walk the 5 metres from the van to the house then you shouldn’t be keeping your job"