Howdens - Thornliebank

"Can't fault the staff. They always seem to bend over backwards for any material you need. I don't go anywhere else!!!"

"Just ordered our second kitchen from Howdens Thornliebank, expertly designed and managed by Paul. Outstanding customer service and excellent attention to detail - this is how it should be done, I would highly recommend to all."

"I visited Howdens at Thornliebank on 2nd Feb 2021 and was greeted by a warm welcome from a guy who named himself as " Bob the Builder " seriously. I was on the look out for light bulbs to which were discontinued and none in stock, however, this guy chose to go above and beyond and contacted East Kilbride and Hamilton Howdens to which they had some still in stock. I purchased these and " Bob the Builder " liaised with the other stores to reserve them for me to pick up. I was delighted with my customer service experience and will broadcast this around the retail market. This guy deserves employee of the month. A fixed asset to your company. The only negative feedback that I must share with you is that Howdens could NOT have these light bulbs from the other stores delivered to Thornliebank for me to pick up as there was a cost attached."

"Couldn't find the order when we arrived. Once they had found the order they kindly took it out to the car for us. Once we got home we found the open packet of laminate had bashed ends and corners. Would have been two stars for this if our joiner hadn't been able to fit these peices into all the bits that needed cuts."

"We literally just left this location. We wanted to look at a few models of kitchen cabinets and countertops. There was no one to assist or to take our questions. We rang the counter bell- no response. We could see three people behind a glass door chatting away-did not take time to come to the counter to meet us. Off we went to the next joiner.... Disappointing....."