Hackney Pharmacy Theydon Road, London E5 9BQ

"Unprofessional and rude. Brought in a prescription, the pharmacist checked the system and advised it was not in stock but would be ordered for next day. Hours later I got a call and voicemail that this medication has been discontinued and i could not be given a generic replacement as they would need a new prescription. I had to go back to collect the old prescription from the pharmacy, go to the hospital to get a new one and bring it back to the pharmacy, which was a waste of a day. Meanwhile a different prescription was sent to the pharmacy by my gp and when I went to collect i was it could be delivered to my address next day. I appreciated the option and asked when and was told afternoon, after insiting on a time slot i was told between 1 and 5 pm. I paid and made my way home, but had to once again go back to the pharmacy as my card payment did not go through and was declined and the pharmacist had jot checked at the time of issuing the receipt as he should when taking a payment, instead he audacity to argue it was my fault i had to come back again later that evening and waste my time again, as normally people make sure they can pay with their card. Finally now it's past 5pm and the prescription was not delivered to my address and when I called to enquire on the delivery status, the pharmacist was again very rude on the phone to me and argued raising his voice it could be any time after 1pm today and that the driver actually just left. Speachless."

"Went in there for my prescription refill. Server was jolly. He gave a kid in there a lolly. Was pretty wholesome. Waited about 10 mins. There was a chair to sit on. Was a good chemist experience."

"Great team here! Serves the comunity very well."

"Kind and genuinely lovely team. I misplaced my medication in a move, and they made it feel seamless and like there was no issue at all - even though it was obvious they were working very hard and juggling lots of other plates. Thank you hugely!"

"Very professional service at this particular pharmacy. They have had to merge with another branch but still work really hard. The pharmacist Waleed always make the effort to ensure I receive a particular brand of medication as the other types have horrible side effects. Would highly recommend as all the staff are polite and courteous."