Healthchem Pharmacy Balham High Road, London SW12 9AZ

"My wife just visited your pharmacy with a wound on her hand from broken glass and was advised to apply surgical spirit onto Her open wound. Who do you have working there, giving out wrong information. Should be sacked"

"Used SignatureRX - a patient - friendly paperless prescription service to help the environment. Really quick, hassle free and easy. Staff were friendly and sorted out the SignatureRX prescription straight away (unlike the queue and slow time in boots)."

"This is the pharmacy I have just opposite my house and the one I try to avoid as much as possible. Unfortunately I have had to go a few times and every time I just enter the store you can feel you are not welcome at all. You are observed by the pharmacy advisors like you were going to steal something when you browse the store. If you ask for something and they do not have it, they just make faces, and if you ask for advice and the item offered to you is not suitable , they make you feel very uncomfortable. The most rude customer experience I have experienced . I am actually afraid if I have to go there to buy paracetamol. Do not expect a smile by any chance"

"Unfortunately my first experience visiting Healthchem Pharmacy in Balham was not a good one. Such a shame as I was hoping to make this pharmacy one of my frequented stops as I regularly buy most of brands they stock. However, the owner / manager was very cold and not at all helpful when I went to collect an online order that was being delivered to the store. In fact the owner / manager was unexpectedly rude and basically told me that no one had ever used her pharmacy for online order collections and proceeded to say “why would I act as an online collection service when a customer can come in and buy things themselves?!” I was pretty shocked by her response as I stood there trying to show her my collection confirmation stating the pharmacy address and details etc. It was made clear that she had no intention of acknowledging this, instead adopting a rather abrupt manor. I left the store feeling angered and offended and without any assistance with my order. Sadly I would now think twice about using this pharmacy again as a result."

"Very proactive and helpful"