S V R Chemist 147 East Barnet Road, London, Barnet EN4 8QZ

"I notice there are mixed reviews, however, when I was in need of urgent medication SVR Chemist gave me good advice; I then phoned the hospital who are treating me and they responded immediately. I should have been on certain medication already but someone along the line failed me and the chemist cannot step in at that point so they gave me good advice. Within the hour SVR was at my door, with a smile, delivering the much-needed medication. Thank you."

"Popped in to pick up some lateral flow test kits. Was quite shocked and surprised to see the staff NOT wearing masks. The staff at the back were, but the two,(what looked like owners) were not. Considering the recent announcements and the new variant, surely they of all people should be setting a good example. Very poor."

"*EDITED* I've had a call this morning from the permanent pharmacist sincerely apologising and has sorted out my prescription. Thank you, much appreciated. Have been using this pharmacy for a number of years now, even before the refurbishment and have never had any issues, however today was a completely different story. I ordered a repeat prescription on Thursday last week and was told it would be ready on Monday or Tuesday. So I went at the end of the day today (Tuesday) and was told that it didn't go through and had to order it again. In the meantime I went to my GP along the road and they said this has happened at SVR 6 or 7 times this week and they would do me an emergency one ready for tomorrow and suggested that SVR perhaps lend me some pills until they came in. I went back to the pharmacy and not only did they not apologise for not putting the prescription through, an older women pharmacist whom I've never seen before, refused to loan me any because I didn't have a continuous 6 months prescription because I changed my address due to Covid in 2020. I think it was completely unnecessary and could have helped me out after their mistake. There was absolutely zero customer service and made me feel like they didn't care in the slightest. Really disappointed with them and sad at their lack of compassion."

"I've been using this pharmacy for over 10 years and the service has gone down significantly. The 2 stars are for the owner/pharmacist, who is very nice and helpful. Unfortunately, the staff have a very bad attitude: rude, unhelpful and uncaring. I've had numerous mistakes with my medication, my repeat prescription medication late, the items not ordered in time, and incomplete prescriptions; but the worse issue is the staff's attitude. I complained about the staff's rudeness and sloppiness to the owner, but I've seen no improvements. I finally had to change to a better parmacy! If the management doesn't start training their staff and changing their appalling attitude they will lose all their customers!"

"I have been using this pharmacy for years and the pharmacist and staff are the best I have ever come across. They are most helpful and have sorted out errors in prescriptions. They are always prepared to offer good advice. They also provide an excellent repeat prescription service. Like the last reviewer, I also had problems with prescriptions from my surgery, but SVR are very efficient. I personally do not think branding issues are the fault of the pharmacy. Keep up the good work."