The Organic Pharmacy - High Street Kensington 169 Kensington High Street, London W8 6SH

"Really feel like a new person today, thanks so much for the lovely facial and massage Polina! The only downside is that the products are expensive, so can’t come often, or buy these products regularly, it is an occasional self-care treat. The customer service has also been welcoming and friendly. Also, you don’t feel rushed out which is highly appreciated. Thanks very much!"

"I had a special request which was totally out of the norm and spoke to a really helpful person 'J' who was ultra kind and helped us out enormously. HUGE THANK YOU!!"

"Wonderful place if you need proper organic products"

"Good treatment, nice warm beds Had facial, poor customer loyalty Heavy Push sales on products durig and after Poor customer service to retain customers. I spend £125 on massage treatment + £16 on tincture + £42 on gel toner. My toner, only 2 days into use, slipped into the sink and shattered. While it was an unusual mistake at no fault of the company I did call to explain and request could they replace it. The answer was a firm no, twice. While I do understand it was an accidental, their products are expected to be used in bathrooms and at the price to should be shatter proof. Even if to ensure my return as a customer I would.hope they would make an exception and give me a replacement bottle, or even be creative and offer me a discount to get a new one, or offer me a sample portion. Now my £42 toner is wasted and I won't be able to use it to see if I would come back for more. I would expect a high end luxury line of face products to be more courteous to hope to create return loual customers. One bottle of £42 retail toner at their expense as a courtesy could be the experience to bring me back. Instead I was told sorry not our problem. I was told they don't sell glass bottles. No matter if it is glass or not it shattered and should be more sturdy for use on/near sinks or tile.its ashame I knew it was an unusual request but I was hoping they'd understand the circumstance and replace it. I'm unlikely to return for any future products at risk of breaking high cost items or returning for treatments due to there mentality around creating customer loyalty.iys ashame bc I really enjoyed the rose crystal facial I had :-("

"I've been going here since it opened around a decade ago. I've had s myriad of treatments here, and each has been delivered with professionalism. Lovely treatment rooms, very relaxing environment. The products have sadly come up in price so much I can no longer afford to use them, but when I did use them they were of an amazing quality. I still buy the vitamins on occasion and they are very different in appearance to those bought from the neighbouring store, for example. Peter, the branch manager, is so friendly and helpful, he alone is worth a visit to the store. Anything you need for holistic health can normally be found here.?"