Day Lewis Pharmacy Battersea

"Rang in the morning to confirm prescription for antibiotics was ready for collection. Following this phone call arrived at the pharmacy to find it closed for hour whilst they have lunch. Nothing about these closing times online. The person on the phone didn’t think to mention it earlier in the day. I rang with no answer and had to wait outside for 40 minutes whilst sick. Whilst inside no apology as 5 colleges all come out at once. Awful! Not my first unprofessional experience with this pharmacy and will move in future to a competent service."

"Whilst I have always found the staff helpful, when I visited today I overheard several members of staff openly berating someone with a mental health difficulty. When I challenged them about this the female pharmacist was argumentative and trying to defend this as a private conversation between colleagues although this was been held in an open space where patients are present. Really unprofessional and unkind behaviour."

"Incredibly unhelpful staff. Especially the ones serving today. Oh my and the attitude…The outside and inside looks like it will be demolished any second. Terrible…."

"They are always very slow. They never smile. As a customer, you say 'good morning' to them, but they don't respond. I asked why we were waiting even though there were three worker today. I thought they didn't see us because they pretended we weren't there. After that, even though I was pregnant, the manager was almost aggressive enough to attack me. Moreover, there was no reason for him to overreact, the other employee had made the necessary explanation to me, but he kept walking on me and shouting. On top of that, I was rude for calling him 'shut up'. I won't even step foot in here again. Note: Even though I ordered my medicines 5 days ago, they said they were not ready and did not give me."

"Avoid. Most of the time staff doesn't have a clue what they're doing or are "only covering someone's absence". Got a call from them to say prescription is ready for collection, asked them to hold it for now as GP prescribed too much. I went to collect it a couple of weeks later, to be told "no prescription, me not know". Ordered again from GP, went back the next day and was given two prescriptions... Employ someone that speaks English. Until then, I've changed nominated pharmacy even though it's further away."