Boots Pharmacy 33-34 Guildford Road, Woking GU22 7QQ

"Not a bad chemist and they normally have what we need in medication but I'm affraid they lose points because they never pick up the phone when u ring to check up on your medication, I rang them this morning 23 times from when they opened and they didn't, answer!!!!"

"Boots on Guildford Road Woking :Very disappointed with the service, staff are slow and do not have any clue of what they are doing. Always long cues and very bad service. I would suggest to replace all of them for the better of the company."

"I have been coming here for a repeat prescription for 5 years. In all that time only once was the prescription already been prepared. You then have to wait anything from 15 mins to 30 mins whilst they prepare it. I have seen comments about the store being understaffed. This is definitely NOT the problem because every time I have been in the store there have been 3-4 members of staff and the shop is small. It is disorganised, the staff can’t be bothered and it should be shut down. BOOTS MANAGEMENT - ARE YOU LISTENING???"

"How rude do you have to be to work for boots!! I was in there yesterday and I wish the young white girl was there, how rude and lazy do you have to be, can you get a degree in laziness because little Indian woman needs a rocket where the sun don’t shine to get off that computer and actually serve customers in stead of looking and walking away And being of multi race do not think I’m being racist as that in its self would he racist towards me"

"I don’t usually write bad reviews but after having consistently bad service month after month we have now changed the pharmacy we collect my daughters medication from each month. If I could have given 0 stars, it would be a more accurate representation of my frustration each month. For some reason they have just one big queue. No one serving shop customers - they have to join the usually very long and always very slow prescription queue. On more than one occasion I’ve arrived at 6.25 to then have the door locked behind me, causing frustration to other customers who drive well before the 7pm closing time to find they can’t access the shop/pharmacy. The last 3 months, despite me waiting at least a week between me requesting the prescription from the GP and collecting it, it hasn’t been ready and after waiting between 25-45 minutes they either haven’t been able to give me any of the medication or it’s only been partly filled - meaning I get to come back a day or 2 later to wait around for another 30 mins. It is a very painful and frustrating process. When I returned last month to collect the rest of the medication (waiting 2 days rather than the 1, just to make sure it would be ready), there was no queue and just 2 people waiting in the shop who had already been served. Great I thought - then I found out they’d both been waiting around 40 mins……one lady then had to leave empty handed as she would be late to collect her child from school. After a 25 min wait I was finally given the medication. Clearly they are understaffed but nothing seems to be done to improve the situation?"