Bella and watson

"Thank you - another great purchase from you. This time a cute but very smart waist coat for this little fella. Always received a prompt and courteous response to emailed questions. Pleased you're busy with orders - long may it continue."

"This is my 3rd order from this company and I must say I'm delighted with my purchase yet again. My first order was a tartan waistcoat and it was beautiful and really well made. My dog max had so many compliments on his walks. I ordered a waterproof coat and matching lead and collar and again I was impressed with the fit and quality.max hates the rain but I have found it difficult to get a coat to fit him properly. I sent his measurements and They made it to fit him perfectly. My third purchase was a lovely grey tartan bed and he loves it so much I can't get him off it. A proper company that makes it themselves is rare these days instead of all this imported rubbish that falls apart. Thank you we love it! David"

"Absolutely beautiful coat, our dachshund loves it. The right length and really well made. We had a compliment in the park today on how professional she looked - really happy with it so thank you! I wish that the coat came with care instructions though, a wax coat shouldn’t be put in the washing machine but no one would know that as there are no care instructions in the packaging or that I could see obviously on the website. Also, I run a small business and ensure that all of my handmade items are well packaged in bubble wrap with a little note - it just adds a little personal touch. The package I received just had the coat in a plastic envelope. Also, I am just a bit disappointed at the response to my email, it took 3 weeks for the coat to come (understandable with Christmas and bank holidays) so I emailed for an update and then chased to ask for a tracking number (which I hadn’t received). I feel the email I received back from Karen was very abrupt and rude, I never received an out of office email and I consider myself a reasonable person and wouldn’t have chased if I had received this. To state that ‘we all have families we want to spend Christmas with’ is not an appropriate response to a customer who just wanted an update on her package. I received eBay orders quicker over the same period."

"I brought these coats for my cockerpoos the other day . Wow these coats are a different class . 100% better than any eBay / Amazon coats . Made of lovely material and fits perfect . The poppers to do them up actually pops and won’t come apart Thanks again for an excellent well made coat . Joe Durham"

"Such great customer service, I will definitely be ordering again! I ordered my miniature dachshund puppy a raincoat but unfortunately it got lost in transit, I emailed Karen and after not getting much luck in locating it she made me a new coat and posted it the same day on next day delivery! Not only that as time had gone on it had moved to Autumn so she changed the order to a padded waterproof coat for him! It fits him beautifully and its such good quality, I'm already looking at more coats in their range . Would highly recommend x"