Higher Bebington Pharmacy

"Came in for my fathers prescription. The girls/ladies on the front are always friendly and welcoming and I hate to leave such a bad review because they are so nice but whilst I was waiting I could see how two of the female staff members were being spoken too and treated by the man in the back I’m assuming the pharmacist and I won’t lie it made me feel very uncomfortable and thought this type of work ethic was disgusting. The poor girls seemed to be getting singled out. Not the way to run a business. As I said I can’t fault the rest of the staff their service was impeccable"

"I had to pick up my husband’s prescription last week, for which he had had confirmation that it was issued. I had to wait just over 20mins. There were several people in the chemist already waiting for prescription and one lady who had her granddaughter with her had been there over half an hour. When she finally got her prescription there was one item missing so had a further wait! There were 5 staff behind the counter, but only one girl seemed to be dealing with people. Before the switch to this new ‘chemist’ the service was excellent. I have repeat prescriptions every few months but I am thinking of changing my named chemist because I do not have time to waste standing around in here. If I handed in a paper prescription I would expect to have a delay, but with preordered medication surely this removes the old ‘ it will be ready in 15mins, could you call back later, or just wait’ scenario? Very disappointing."

"I called in to collect my prescription today. It wasn't ready so I had to go back for it which wasn't much of a problem but when I went back to collect it I discovered when i got home that an important item had been omitted which i wasn't told about at the time! I rang the chemist and the girl I spoke to was very rude, it sounded like the staff were all laughing in the background including the girl on the phone! I didn't get an apology. Very disappointed with the service received. I used to rate this chemist but not at all anymore. They need to lose the party atmosphere totally inappropriate and unprofessional."

"I love this chemist and all the staff there all helpful,friendly and easy to approach,I changed to this chemist as my local one never had medication in stock,never on time and long waits,only fault I have is that I don't live in the area and have to take a bus to come here,sometimes there can be a shortage with my daughters adhd medication and it has to be ordered so I tend to ring the pharmacy before my journey up here but the past few months I am never able to get through to them the phone just constantly rings out .maybe if there was a email address you could contact to check meds are in stock beforehand saves on double journeys. Other than this cant fault this chemist and lovely staff members"

"This used to be the best pharmacy around.... Late night / weekend opening. since It's merged with another pharmacy reduced opening hours, constant ques, nothing ever in stock. There are now 1 pharmasist and 7 assistants on each day. Today the 4 is assistants where standing together chatting and the other 3 on computers I Spent 40 minutes in here today to being told 3 times the medication had to be ordered in. 3 times I explained this wasn't the medication I had visited for. I left in the end. I'm changing my nominated pharmacy and after speaking to the rest of the que they are to, it's a shame really as the pharmacist Sal and hassana are really helpful"