Rowlands Pharmacy Balls Road
40 Ball's Road, Birkenhead, Merseyside, United Kingdom
About Rowlands Pharmacy Balls Road
Rowlands Pharmacy Balls Road is a reliable and welcoming establishment that offers a wide range of healthcare services and products to the local community of Birkenhead, Prenton. Located at 40 Ball's Rd, United Kingdom, this well-known health and pharmacy store is the perfect choice for anyone looking for quality health and wellness products along with expert advice and support from trained professionals.
As a reputable point of interest in the area, Rowlands Pharmacy Balls Road takes pride in offering pharmaceutical and healthcare services that cater to the diverse health needs of their customers. With an extensive range of prescription medications, over-the-counter medicines, vitamins, supplements, and personal care products, this store is a one-stop-shop for all your health and wellness essentials.
The pharmacy also provides essential health services such as flu vaccinations, travel clinic services, blood pressure monitoring, and medication management to ensure that its customers lead healthier lives. Their knowledgeable and friendly team of pharmacists and healthcare professionals are always available to help answer any health-related queries, and provide guidance on the appropriate healthcare products and services tailored to your specific needs.
At Rowlands Pharmacy Balls Road, customer satisfaction is their top priority. That's why the store has earned a reputation as a trusted and reliable health and pharmacy point of interest in the area. You can always count on their dedicated team to provide dependable, friendly service that exceeds your expectations.
If you're looking for a reliable and convenient healthcare store that offers exceptional services, products, and advice, visit Rowlands Pharmacy Balls Road today at 40 Ball's Rd, Birkenhead, Prenton.
Photos of Rowlands Pharmacy Balls Road
40 Ball's Rd, Birkenhead, Prenton CH43 5RE, United Kingdom
Opening hours of Rowlands Pharmacy Balls Road
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Rowlands Pharmacy Balls Road
"Pleasant and efficient: * Able to locate medicines quickl * Interior pleasant and clean. Update : * Never once have I had any problems with this chemist and I am pleased to be back in Merseyside. Update : 14/12/22 Never in all the years as a customer have I had a problem. Can't understand clients responses."
"I am moving elsewhere , staff who worked there used to be so polite now all you get is patronising non helpful staff , was down there on Saturday and the woman who I spoke to was a disgrace, reading through the reviews what Fred says is spot on , one particular lady is very rude , thinks serving people is beneath her and always makes excuses , takes a lot for me to change my ways but I would advise anyone looking for somewhere to get their prescription from to look elsewhere, best answer you will get is " it's not our fault " , pathetic service"
"Worst pharmacy I have ever encountered. I complained back in February of this year about this pharmacy to Head Office, but nothing has improved. See letter below.Complaints Manager, Superintendents Department, Rowlands Pharmacy, Rivington Road, Whitehouse Industrial Estate, Runcorn, WA7 3DJ Dear Complaints manager, .I wish to bring to your attention and make a formal complaint concerning the Rowlands branch as above. The pharmacy owed me some medication which was from a prescription dated 5th February. Today I, and another customer waited at the counter around 10 minutes before anyone even asked us what we wanted, although they could all see we were waiting to be served. The other customer told me – “they are just ignoring me”. Then I waited, only to be told they did not have any of my drug in stock and when I asked, confirmed they had had none for the last two weeks. They said they had a “supply problem”. I explained I would only have a few days of the medication left, and it was suggested I get my GP to change the prescription ! My consultant has specifically prescribed *******. This is far from a satisfactory solution to the problem, as there would of course be a delay in getting my GP to do this, with no guarantee that they could supply this change of drug. Why, if the pharmacy know there is a supply problem with any particular drug, had they not informed me before (I had given them my contact number) and then possibly the prescription could have been in place by today. It would be far better organisation and more satisfactory for the customer than just wait for them to pitch up. Everything seems to be last minute with no forward planning. Customers are often kept waiting for as long as 30 minutes, and then even more frustratingly to be told “ sorry we haven’t got this drug in”, or “we can only give you some and you’ll have to come back and see if we can get you the rest”. No one saying “we’ll ring you when it’s in.” Many customers who work cannot keep coming back on the off chance their drug may be in stock. This is not an isolated incident, but has been occurring for a many months now, not only with me but other customers who have been in the pharmacy at the same time. I do not believe it is solely a supply problem as it is happening too often . There does not appear to be any contingency planning in place to deal with this issue. Why is no one apparently doing anything to solve this problem? I do believe it to be more of an organisational problem with the staff, as there doesn’t appear to be enough permanent staff and too many locums. There appears to be no one taking charge to avoid the problems already stated. I have now looked into getting a supply from a different pharmacy and they have assured me they can get ******* without a problem, so why can’t this pharmacy get it? Although it is more inconvenient for me, I have had no choice but to get future prescriptions from this other pharmacy, which by the way is another Rowlands. Quite recently the staff stuck a hand written notice on the front door, and on the counter, to say how understaffed they were and would not tolerate any further abuse from customers. I totally agree staff should not have to experience this, but it does give you a flavour of the atmosphere within the pharmacy, and the problems they are encountering. Many staff do seem to me quite stressed. Too much to do, not enough staff to do it, and no one taking charge. In summary, EMPLOY A COMPETENT MANAGER ! If any other retailer had this poor level of customer service and customer satisfaction they would have gone out of business long ago. As it is you seem to be relying on customers just putting up with it. Well it is as bad or worse now. Staff are unmotivated, appear to be uncaring that they can't give patients the drugs they need, and are often totally unhelpful."
"This pharmacy needs to have a manager that is good at planning and organisation. Never had a prescription full filled and always need to come back for owed tablets and in some cases have been back 3 times just to get what’s owed. Why can’t prescriptions be ready made up like other pharmacies!!! Have already complained via the standard process but that hasn’t made any difference. Will be using another pharmacy from now on."
"Even when ordering online well in advance of collection, prescription is rarely made up until I get there. There is usually a bit of a wait; sometimes a long one. Once I ordered meds a week before going to pick them up, only to be told on my arrival that the supplier had ceased production. Nobody had bothered to call me and I was by then almost out of a drug that produces severe side effects if you suddenly stop taking it. I had to get an emergency GP appointment and look at other suppliers who could deliver urgently. Very stressful and could've been avoided with better customer care."
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