Brandshatch Place Hotel & Spa Brands Hatch Road, Longfield DA3 8NQ

"What a lovely place. The staff are so poliet and helpful. I had a full body massage with Jade- she was wonderful! The spa area is clean and relaxing. We used the upstairs changing rooms which were fine but quite enclosed, luckily it was only me and my friend getting changed otherwise it could have become quite snug. It would have also been good to have a box of tissues on the vanity unit as there are no toilets in this changing room. There is complimentary herbal tea and fruit available. In all a really lovely place and one I would definitely go back to."

"This hotel is not luxury. It is very expensive and unfortunately does not deliver. Dinner was a joke, the staff didn't know what they were doing, and the food was poor for very expensive prices! Breakfast was no better, the staff were not keeping up with the amount of guests (5 tables) and were not attentive. We stayed in a suite, which was expensive, but not great either, it was tired and worn out, the bathroom smelled of drains, and the furniture was in need of replacement. the spa was nice and the staff lovely in the spa. I would place this as a 3 star hotel personally."

"The customer service at Brands Hatch Place was top notch for my husband and me. Every person we encountered during our 2-day spa stay went out of their to make us feel welcome and attended to - from the young women who gave us a tour of the spa, the young man managing the Atrium cafe who could not have been friendlier or more accommodating, Clare who gave me an amazing massage, Joanna who gave me a brilliant facial, Ina who checked us into our room, and the wait staff at The Restaurant. And the food was excellent. Every single person was welcoming and kind in addition to doing their jobs really well. We were looking forward to a relaxing getaway and we got just that. Our stay here will make us consider other Hand Picked properties when we're going away in the future. Thank you!"

"The customer service was fantastic and we were very well looked after. Went for a spa break with friends which was great value for money. The dinner which was included in the price was fantastic. A lovely, friendly hotel, not too busy or pretentious and wonderful staff."

"This was an excellent stay as a couple utilising a spa break and one night hotel stay. Firstly the spa: good gym facilities and not too crowded. Three rooms to workout in including a spin class room. The spa itself is very nice offering a small pool, jacuzzi, sauna and steam room. The only negative are the lockers. Everybody and I mean everybody at this gym was complaining about them. It is an over complicated and poorly functioning code system that doesn't work 9/10 times. It took me 15 minutes to lock my kit away... these need replacing by the owner. The hotel: Beautiful attention to detail and finishing. Quant old school hotel feel to it which I loved. The rooms are excellent and the coffee maker is exceptional! Downsides are only 1 plug by the bed for 2 people, and the bathroom toilet struggled to flush and tap extremely stiff (room 14 for staff to follow up on if reading). The breakfast offered a good selection of food and the service was impeccable. Overall a delightful stay with minor imperfections, albeit pricey for what you get. 4/5 stars"