Hellenic Hotel Ltd,

87 Shepherds Bush Road, London W6 7LR

"Would be better if we had toilet towels to put on the floor when having shower because on the floor is getting wet and very dangerous for elderly people."

"Had to phone to get someone to arrive to check us in. Was left at the door for ages. Was then told to walk down the street to another building. It was aged, in need of updating and decorating. It was noisy. Youths hanging around in the hallway. This was all before we even got in our room! The room was dingy, furniture had seen better days, I have thrown out furniture in a better state! The bed was umcomfortable, cups for tea were cracked. Didn't use them. My son was reluctant to have a shower. Really really awful. Had paid for breakfast. Walked back to original building the next morning for breakfast, shouldn't have bothered. I bowl of cheap tinned fruit cocktail and some cereal. Turned and walked back out and went down the road. Would I recommend this place? NO I would not. It was absolutely awful."

"10 minute walk from any time station. Room was in a state of disrepair. No full English breakfast but odd fried or scrambled eggs, beans and toast on the side. Paid over £200 for 2 star stay on booking.com. I wouldn't stay here again."

"I stayed recently here for 15 nights. GBP35 per night (booking online) so this is the main reason I chose it, cheap and location. My review is with the aim to inform future guests and to suggest some improvement to the management of the hotel. I booked a hotel with breakfast included, however upon check in I was told that the kitchen was closed, no solution provided at all. I asked them then why they sell rates inclusive of breakfast if they know that the kitchen is closed. I suggested them to contact hotels.com and make the correction so that does not happen in the future to other guests. After the 8th night stay, they opened the kitchen and I was able to get breakfast for the remaining of my stay. I stay in room 138, twin. The room is spacious enough and good window view. However, it had a strong mould smell that wouldn’t go even if I left the windows open all day. I had to buy some incense to aromatise. When I reported it to the reception, I was offered another room in another building, but I declined it due to that one being even worst. In my room the toilet has black marks that make it look as if it was dirty. I think the hotel should buy a new toilet for that room as it does look quite bad. The shower was not cleaned at a good standard so I had to buy cleaning products and clean it myself. Positives: Rooms have smart tv so I was able to enjoy movies. For the price I paid GBP35 per night so I can’t complain, I guess you get what you pay for."

"I give five stars because the staff are very friendly and helpful, whoever gave a negative comment I think they should go to a 5 star hotel if a 3 star doesn't meet their standards. The hotel is very clean and bright. It's like buying a Saisbury pizza and expecting the same quality as the restaurant. It doesn't work like that, both will fill your stomach anyway, one may taste better but the purpose is still the same! People always complain, they want to spend little and have the maximum, it doesn't work like that!"