Twenty Nevern Square Hotel 20 Nevern Square, London SW5 9PD

"Firstly we stayed in 19 Neven Square, which was nowhere near as nicely finished as the actual hotel. The room at first glance was nice, but the ceiling was too low to have a mezzanine, which meant I kept banging my head. No sound proofing between the very close room above and where you sleep. I believe we were sleeping under a member of staffs room, who on the first night was playing super loud music till 10:30. The third night was banging around till 11:30 and then 6:30 in the morning. No breakfast included and all this for the price of £166 per night. No thanks"

"Ok.. so firstly I have absolutely no idea how this place is listed as a 4* hotel. It's small and cramped. The elevator sounds as if it will break at any point, when they say "small double" they certainly mean it. You can't even open a door without hitting everything. They offer breakfast included. The morning staff were pleasant. However the food is extremely limited. Pastries, cereal, boiled eggs, and toast. And a small selection of tea. They decorated the floor with fake rose petals for valentines day, which don't get me wrong, was pleasant, but for the price they charge, listing themselves as a 4* hotel. This was beyond ridiculous. And lastly. I can not stress this enough. If you ignore this review and book anyway, for the love of God CHECK YOUR JUNK MAIL. Once you've booked and paid for your hotel, they send you two separate messages. Which go into your junk folder. One message requests you bring photo ID with you. You can't check in without it. They also require a £100 holding deposit (on check in) Incase of any damages. Which you don't get back until up to 3 days after your check out. Absolutely disgrace. Please avoid this hotel"

"It's have a nice cosy room. Bathroom was cleaned and bad was comfortable. Nice lobby with some sort of nice decor. The impeccable service and hospitality of your staff made our retreat most enjoyable. Definitely will come back to stay here again. This really makes me happy when I came and left..."

"I wouldn't call this a luxury hotel. But the staff and service were very nice. The breakfast is the usual European continental breakfast. They have a beautiful bar but it's not available for drinks in the evening. Just a warning that room 14 with the budda picture above bed, the luxery double, the bed is hard as a rock! The hardest bed I've ever slept in."