Premier Inn Hemel Hempstead West hotel

"Booked 2 rooms, the boys room was musty, damp and mouldy. They hated staying in the room. Was unable to switch as wanted rooms near each other. The other room was perfect, airy and clean. Absolutely no problems. Service was excellent, receptionists were friendly and helpful. Macdonald right next to hotel which the kids loved. Nice quiet area for me, but not so much for the kids. The hotel will benefit from a general uplift."

"Room was clean and a great size. We met different staff across the 3 days we were there and they were all great! From the cook to the receptionist all lovely and went above and beyond. A very pleasant stay"

"The thing with Premier inn’s are there are no surprises, you know exactly what your going to get. This inn is no different. That’s why we love staying in them. From checking in to checking out, everything was smooth and safe. The room is standard and the beds are great. It was really quiet in the hotel, other than a boy racer revving his Corsa till late. We had an evening meal in the attached pub, the food was fine, not big portions though. We used this inn to follow on to the Harry Potter Studio Tour that isn’t that far away. The only let down with all Premier Inns is the Breakfast cost. Sure there’s plenty of choice, but nearly £10 is a bit much. The McDonalds opposite is far better value."

"The staff at this hotel were very polite and friendly, the rooms were nice and spacious, plus it was lovely to see and actual bed in the twin room instead of a sofa, however the room wasn't the cleanest; there were some faint, bloody fingerprints on the bathroom wall and there was quite a bit of mould in the woodgrain of the bathroom door as well as some mould spots above the sink. Another issue we ran into was the restaurant not being open for lunch and a lack of disabled bays in the car park (there are 3) which presented us with a bit of an issue on Tuesday evening. Another thing to note is the "menu" you get in your room. It states it is a menu, and that you can get food to your room, yet there is no actual list of food you can order, nor are there any prices. It would be nice to see that rectified in the future. We did enjoy our stay and we are very likely to use this Premier Inn the next time we visit Amersham as the staff were lovely, the location is convenient and it is actually surprisingly peaceful even with its close proximity to a very busy thoroughfare"

"Great hotel for easy reach to Warner Bros Studios and a quick taxi ride to Hemel Hempstead train station to get into London easily. Really clean hotel, super comfy beds the room was very warm but fan provided. Would stay again."