The Station 2 Station Road, West Byfleet KT14 6DR

"The real factor that made this stand out was the effort that busy staff made to make the customer welcome. Room was clean, comfortable and had a very good electric shower. Heating in the room didn't function but on a fairly mild night, not a problem. Overall excellent value."

"absolutely horrible old lady behind the bar ( big liar) also rebecca another girl behind the bar. very ride and always with the F word in her mouth even in frin of customers. john the manager very lovely guy@!! do not recommend!!!"

"I stayed here for 2 nights with my toddler in the en suite room. I didn't spend much day time here, only came back go sleep but customer service was amazing. Loved how the shower pressure was good with nice hot water. None of those hotel AC heaters too, it was central heating which was on every morning and evening (we had -1 temperature at the time we stayed) so we had a nice toasty room. They have a kitchen with cereals, toast, milk, butter etc which we didn't use but was nice to have. Pub wasn't very noisy. Overall beautiful little place to stay. We didn't dine at the pub but the menu looked good with lots of veggie options too. Thank you."

"Nice pub with a small car park, good pub grub at reasonable prices, very helpful staff and a good selection of drinks; just a shame I was a designated driver! They looked after our group superbly, well done guys."

"I visited the Station pub on 4.12.22 for Sunday lunch with my family. I ordered the chicken roast. Although 50% of the tables were vacant we had to wait for 45 minutes before the food arrived. The meal I received looked like a child's portion in comparison to the other meals and asked if there were more vegetables to come. I was told that they were under the chicken which about the size of a chicken thigh. Indeed the 2 small potatoes, 2 carrots and a cabbage were there. The food was luke warm at best as was my daughter's roast beef. We ordered some gravy in the hope that hot gravy would warm it all up a little. The smallest jug of luke warm gravy finally arrived, so that didn't work. Don't misunderstand me the food was OK but cold. I told the waiter that the food was cold and could he worm it up. They stuck it in the microwave and it was hot. When we had finished the meal he asked if everything was ok so I said that it was disappointing and that the food was cold. He basically shrugged, collected the plates and disappeared. My daughter and her husband ordered a dessert.... which took another 30 minutes to arrive. Her father in law, a regular informed another more experienced member of staff that one of use was not very happy with the meal. Instead of asking me directly her excuse was "we've got a new chef" and did not pursue this any further. I get that sometimes food can be below standard but the most annoying aspect was the complete lack of customer service. They just didn't care. They certainly weren't over run with customers and I don't think a new chef should be an excuse - it was a very basic Sunday lunch...... not rocket science. Also the Ladies were freezing cold with no hot water to wash hands. This was possibly the worst Sunday lunch experience I have had with terrible customer consideration. Luckily I am not local and will never visit this pub again"