Tollgate Lodge Healthcare Centre

"Been with the practice for years and I have to say, upon seeing the struggle my partner goes through with his practice (no appointments/contact for nearly a week), I am so grateful for this practice. I have never had problems getting appointments when I have needed one. The fact you can prebook a telephone consultation, and even book one on the day depending on the urgency of your sitation just brilliant. The staff are generally lovely, just one rude female member of staff I have come across who works in the reception. And doctors and nurses are lovely as well and do a great job."

"Worst GP surgery I've ever attended, poor standards on all levels, you can never get an appointment when you need one, the staff never send doctor referrals to the hospital, Frankly I'm glad that I've now registered myself with another GP. Please note that, If Google allowed a zero star rating, I wouldn't have hesitated at giving one but unfortunately this is not possible.. Anyone who is considering on putting their health at the mercy of this practice should think twice."

"The worst service I have ever received. I am 9 months pregnant, and have not managed to book an appointment with the doctor. I needed to get signed off work as per midwives advice, but could not get an appointment with the doctors. I suffered from depression yet still could not get an appointment with the doctors. I needed to travel in an emergency and needed a doctors note, still no appointment. When I found out I was pregnant I informed the doctors, they said they will refer me to the hospital, guess what, they forgot. and I missed my 3 month scan. I had to call the maternity helpline and refer myself. I submitted my Maternity Exemption form in for them to send off, went and checked up on the progress a month later, they forgot to send it off and it was still sitting in my file. Once they finally sent it off a month later again it got lost in the post and now I have to submit it again. An absolute joke!"

"Can't remember the last time I actually got seen within half an hour of my appointment time. At times you can wait for over an hour! Not to mention how hard it is to get an appointment in the first place and how unfriendly and incompetent staff can be when answering the phones. I once had a receptionist argue with me when I had to chase a referral that hadn't been received at the hospital. Protesting she had already sent it seemed more important to her than providing a healthcare service that looks after the needs of it's patients. The hospital had to chase and confirm receipt in the end. I've questioned for years why I'm still at this practice? The best doctor left years ago!"

"Appointment availability most of the time and doctors are competent and friendly. Can be difficult to get through at times. My 1 gripe is when you do get through on the phone, a few times greeted by a hostile receptionist which when not feeling well can make you feel a whole lot worse and create an unnecessary atmosphere. Very helpful reception staff face to face (especially the team leader. If they all followed her lead, would be 5*'s from me)."