Interior Design Concepts Ltd 106 Upper Richmond Road, London SW15 2SP

"I went to IDC with my wife and Lilly spoke with us quickly about our requirements for a new kitchen. We explained our kitchen design requirements and off the bat, she talked about her experience, expertise, knowledge. However, when we asked questions about when is the best time to sit for a design consultation and suppliers, she became quite irate and rolled her eyes as if our questions were silly. She kept asking us how reputable were our builders because she had many clients with bad experiences. We reassured her we have gone with a highly reputable one, she retorted that she has never heard of our builders and went on about her clients' experiences again. My wife asked very standard questions about the price schedule to which Lilly became even more irate and replied with an attitude that she didn't know what my wife was going on about. When we asked about how many designers were on the team, she immediately snapped back and asked if we wanted to speak with someone else. We were completely shocked by her unprofessionalism. We explained we just wanted to know the team size in case she was unavailable to help us and she went on about their nationality, their age. My wife explained to her that she felt uncomfortable with how this is going and Lilly dramatically but passive aggressively said she is so sorry for making my wife uncomfortable. We were so baffled by this interaction that we left quite quickly. It is a real shame because we were excited to speak with IDC but even more confused why Lilly would treat potential customers that way. If she wouldn't listen to our questions, how can we give her the design brief? She seemed very defensive and arrogant in her mannerism. Shame as we don't want to step foot in the shop again as I'm sure the other designers seem great based on the other reviews. Hopefully we were just unlucky and caught her on a bad day."

"Saj recently designed and supplied all material for 3 bathrooms as part of my home extension and renovation. His designs were very good and his personal service goes above and beyond. Out of all suppliers that I dealt with, Saj was by far the best. I would not hesitate to recommend him."

"This company is simply amazing. We had a really complex kitchen project and had been to six kitchen companies and their corresponding designers to get a design done (some cheaper, some significantly more expensive than Interior Design Concepts). Our impression was always the same: their input was limited and, as we learn about kitchen constraints, they always had mistakes in the design that if we hadn’t notice it would have been a disaster. With Lily (IDC designer) everything was different. She started asking for “hard constraints” (ie budget amongst other things) and unlike others who would push that in the end, Lily didn’t. She worked with that and spent enormous amounts of time looking at alternatives that would create a beautiful but full of functionality design whilst still keeping the constraints. But it didn’t finish there. When it came to installing the kitchen she followed everything from beginning to end. I lost count of how many times she came to the house to check. By the way, the installer she sent, Mario, was excellent too. At some point they even realised our builder had made two obvious mistakes with the electrics (something the builder rather than them should have known!). It was too late to correct them but she was the one who came up with alternatives that would anyway make the whole project work. Anyway, as a final word: Lily is amazing, we ended up with a beautiful kitchen (that was worth waiting for) and she took away from me enormous amounts of headaches. 10 out of 10"

"We used IDC for both our kitchen and bathroom renovation. Lilly and Saj have both been outstanding, they understood our needs, gave very honest advice as well as great design ideas and were very responsive throughout the entire process including after sale services. We had a small issue with our fridge. Lilly helped us find someone to fix it within 3 days. Overall very happy with the result and their service. Would highly recommend them!"

"Said was wonderful to work with, flexible, response and making himself available for constant questions. He had renderings done of my projected bathroom which were extremely useful. He ordered complex shipments of various materials which arrived entirely as agreed. He was a real pleasure to work with and I wouldn't hesitate to recommend him and Interior Design Concepts to anyone."