HomeSmart Lettings Agent 60A High Street, Runcorn WA7 1AW

"NOT RECOMMENDED they are a waste of time, they will schedule you for viewings then rent the houses before you get to see them or have any answer from the application i would give less than one star if possible but as it is not i'll give a free lesson on their job here i will teach you how your work should be: 1. when a customer calls/texts you have to schedule a viewing for one house and give other options as well 2. go to the viewing with the same customer, make sure you can answer most questions about the house/s 3. give customer an exact time (ex 24h) to decide 4. if decided to take it, make the papers and do not attempt to get other applicants until this one is approved/declined 5. congrats, you got a 5* review for doing your job well (not the case now tho)"

"Working with HomeSmart Lettings has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I highly recommend working with this agency."

"Very helpful and co-operative letting agent. I've not had any issues at all, and they've been willing to help when needed without issues. The prices are pretty reasonable too"

"These don't even deserve 1 star. Survived in the property I rented out for 9 months. They said write a list of potential improvements that needed doing... so I written: lights need fixing in bathroom... cracks in wall... no heating so can radiator be fixed... etc Months went by... I get an inspection to ensure I'm keeping the place tidy... at this point there is mould growing on the wall... I get blamed for this with the reason of condensation from window and because I have a kettle (actual words spoken from the property manager here). So I involve environmental health... months later I finally get a radiator... its now been fitted for 1 month and they said to report if the mould improves etc... no it doesn't improve and it takes over 2 hours to get the room to a warm temperature. It's actually warmer to sit in my car outside the property. And still... after a month of the radiator being replaced I have to live in a flat with holes in the wall from the previous radiator... the walls are literally dripping wet of a night time... but these property managers do not care as long as you pay your rent"

"We have had the pleasure of our property being looked after over recent years by HomeSmart Lettings and absolutely recommend HomeSmart to anyone looking to have their property rented in a professional, responsive and caring manner. This very proactive and caring approach has provided peace of mind and confidence that the property is being taken care of and that combined with the very responsive and open communication from HomeSmart has really resulted in peace of mind for us as the home owner (living remotely), and confidence of property maintenance and upkeep from the tenant's point of view. The style and professionalism of all communications with HomeSmart is phenomenally good, and each member of the HomeSmart team has been an absolute pleasure to deal with. If you are looking for a letting agent to take care of you as landlords and your property and tenants, to provide an optimum experience for everyone, then I can't speak highly enough of HomeSmart Lettings, and thoroughly recommend!"